order not sent

[eccy92]

I sent off a order over a week a go and payed for next day delivery the order as yet to arrive. I have sent three emails and none have yet been answered and the live chat is always showing red what as happened I have never had trouble before with other orders. I have also checked my order history and outstanding orders they all show zero as anybody else had any problems lately thanks for looking David

[Danno]

do you have the order number there? i have checked your customer account and it shows the last order that went through was 04-07-2006 and it was for a DVB-T stick.

[eccy92]

Yes it was 3885025 it was a bluetooth togle I had the confirmation e.mail
sayiing it would be delivered my the 29/09/06 I sent off emails and had auto replys 1062016 and 1062153 at the start of the week none were answered . I have checked my credit card details online and they seem up to date as I said I have never had any problems before

[Danno]

this order number comes up as an order number for a Mr Clark in London. this order was also placed on the 29th.

could you forward a copy of the order confirmation email to customer.services@novatech.co.uk and make it for my attention.

[eccy92]

I have sent it

[eccy92]

here is a copy

Thankyou for placing your order with Novatech

Please read this order confirmation carefully.

Your order will be despatched to:






To be delivered by : Friday 29 September 2006 (Next Working Day Service) (estimated)

Please note the above dates are a guide and are subject to stock availability and credit clearance.
You will be sent another email when your goods have despatched.

---------------------------------------------------------------------------------------
Total cost of Products in your Basket...... 13.50
Total cost of Delivery..................... 3.49
Total amount of VAT........................ 2.97

================================================== ==========
TOTAL AMOUNT OF YOUR ORDER (GBP) 19.96
================================================== ==========
---------------------------------------------------------------------------------------

Please note that from your My Account page, you can now Track your deliveries,
Enquire about product due dates & Request and Track product returns.
Click below to Log In and check your order progress:
http://www.novatech.co.uk/novatech/logon.html

Thank you for shopping with Novatech

---------------------------------------------------------------------------------------
If you have opted to have your goods delivered by courier, please ensure that when you
sign the delivery document you include the word 'Unchecked' next to your signature.
---------------------------------------------------------------------------------------

The receipt of an email order confirmation does not constitute the acceptance of an
order or as a confirmation of an offer to sell. Novatech reserves the right, without
prior notification, to limit the order quantity on any item, on both an order and time
basis. Additional verification of information may be required prior to the acceptance
of any order. Errors and Omissions Exempt. Any Orders placed are subject to our
Standard Terms and Conditions which can be viewed here :
http://www.novatech.co.uk/novatech/term ... tions.html (http://www.novatech.co.uk/novatech/terms_and_conditions.html)

---------------------------------------------------------------------------------------
Consumers Only - Your right to cancel:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel
the contract for the purchase of any of these items within a period of 7 working days,
beginning with the day after the day on which the item is delivered. This applies to
all of our products. However, we regret that we cannot accept cancellations of
contracts for the purchase of Used Items, Customised Items or Software products where
the item has been unsealed. Please note that we are unable to accept cancellation of,
or returns for, software downloads once downloading has commenced.

To cancel this contract please package the relevant item securely and send it to us so
that we receive it within 7 working days of the date that the item was delivered to
you. For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us
unless we delivered the item to you in error or the item is faulty.

---------------------------------------------------------------------------------------
Note: this e-mail was sent from a notification-only e-mail address that
cannot accept incoming e-mail. Please do not reply to this message.
---------------------------------------------------------------------------------------


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[Danno]

thanks for that. the problem was down to a system error, the order did not go through correctly.

please see the email i have just sent you.

[eccy92]

Thanks I have re ordered the number is 3889967 thanks for your help

[Danno]

the delivery on the order has been amended as discussed in the email. the bluetooth adapter is out of stock at the moment but our system shows a delivery is due. as soon as we take delivery it will be dispatched.