Windows 7 Blue Screen with New Computer - HELP!

[cozzy]

Hi, I just got my new Pc the other day from Novatech. Here is the spec:

INTEL CORE I7 920 "D0 STEPPING" 2.66GHZ (NEHALEM) (SOCKET LGA1366) - RETAIL
GIGABYTE EX58-UD3R INTEL X58 (SOCKET 1366) PCI-EXPRESS DDR3 MOTHERBOARD
PATRIOT VIPER 6GB (3X2GB) DDR3 PC3-12800C8 1600MHZ TRIPLE CHANNEL KIT
OCZ STEALTHXSTREAM 600W SILENT SLI READY ATX2 POWER SUPPLY
SONY BDU-X10S 2X INTERNAL BD-ROM BLU-RAY/DVD READER SATA - RETAIL
HIS ATI RADEON HD 4770 512MB GDDR5 TV-OUT/DUAL DVI HDMI PCI-EXPRESS - RETAIL
COOLERMASTER STORM SCOUT GAMING CASE - BLACK (NO PSU) 1
SAMSUNG SPIN POINT F1 SATAII 1TB 32MB CACHE HARD DRIVE <8.9MS 7200RPM - OEM


Thing is after building the PC I installed Windows 7 and all seemed to be running well, until I got blue screen of death. Then it kept trying to start and restarting. Only after restoring it to its original or earlier point would it start yo work again. I am thinking its a driver issue but not sure which driver.

Hoping that its not a hardware fault. Although I will say that I used a 250Gb hard drive i had previously to install the OS onto and the 1TB new hard drive for data. But upon it failing I have unhooked the Hard drive with Windows 7 on and stuck XP on the 1TB drive. All seems to be running ok. That is apart from the sound cracking a bit from the monitor speaker (which i have updated to the latest realtek driver, so i dont know whats up with that)

Thing is, I know Windows 7 shud work and I really want it to, but has anyone else had the same problems??? I am thinking it could be the ATI drivers, altho i updated them to the new ones on their website for Windows 7.


I would be grateful for any help.

[UKGouki]

it could be many things without the dumplog or bsod code not much we can go on it could be unstable ram & or overclock mobo driver sound driver graphics driver etc....

[CHokKA]

It'll likely be drivers or at the worst a hardware fault, but since the hardware is working off another OS installation then I'd say it'll likely be a driver issue. Have you tried running a memory check? Have you got any idea what the blue screen error mentions as it would help us work out what might be causing the issue?

Can you boot the system into safe mode? If you can't, try it with safe mode with step-by-step confirmation, and you'll be able to work out the last driver it loaded before it blue screened.

I'd bank on it being the graphics driver. I had some issues with the ATI graphics driver with Windows 7. There's actually another Windows 7 driver pack for the Catalyst drivers. Maybe try that one (it is located a little further down the page on the Radeon downloads) and see how it goes?

Just a tip - if you can't catch the blue screen error message (sometimes it flashes up quickly before rebooting) then use a mobile phone to capture video of it. Then you can load the video up on another PC and pause it to read the rest of the message. You also might need to get close to it, so if you do, generally you don't need to worry about the right-hand side of the monitor. The important information is usually located to the left of the screen so just capture that. If we need more then we can let you know :)

Get us that info and we can help you out more :)

Oh, I also forgot to ask whether you were trying Windows 7 32-bit or 64-bit?

[cozzy]

Cheers, will try to get a capture of the blue screen. It windows 64 bit. With XP tho i'm not using all of the RAM now.

Will try it again tonight and see what happens.

[CHokKA]

32-bit operating systems won't use more than 4GB total RAM, so if you have video RAM as well as system RAM, it will only use 4GB total of all of that which is why your XP won't use it all. A 64-bit OS will see it all :)

[cozzy]

Yeah I know XP wont use it, but as Windows 7 was going to blue screen I thought best to test XP.

Anyway, just got home from work and turned it on, in XP which was working yesterday and it came to blue screeen as well.

http://i54.photobucket.com/albums/g103/cozzy1984/Picture004.jpg

http://i54.photobucket.com/albums/g103/cozzy1984/Picture002.jpg
http://i54.photobucket.com/albums/g103/cozzy1984/Picture003.jpg

Not sure what to do now. I have somehow managed to get it working again by turning it on and off a few times but I'm still slueless as to what the problem may be.

Im going switch the hard drive over and see if Windows 7 is working. After that it may be a task of just deconnecting RAM, graphics card and drives to see what is causing the problem??

[snakedoc]

Dodgy ram possibly. Try it with one stick at a time.

[cozzy]

Is there any other way of seeing if there is a dodgey ram, like a program or something??

I would say that when in Windows 7 I click on My Computer, at the bootom it lists my Processor and RAM as 6.00GB. Yet when i right click on My Computer and properties it list everything, but beside RAM its blank. (no 6.00GB)

[snakedoc]

Indeed:

http://www.memtest.org/

[cozzy]

Tried the Memtest and it passed. Did it 2 times just to make sure. Dont have a clue why the Blue Screen keeps happing now. Any suggestions??

Currently it seems ok, but i know it will blue screen in a matter of time.

[UKGouki]

OK the dump code from your screenie IRQ not less or equal is memory adress line and GPU related what driver are you using? try getting into safe mode and removing graphics drivers and going to a lower version also need to check in the OS the irqs for conflicts.

its normally to do with the memory controller assigning the irq number equal to another in use by the system i.e in use from your ram and the gpu driver is trying to address in the same irq.

[scrivz69]

OK the dump code from your screenie IRQ not less or equal is memory adress line and GPU related what driver are you using? try getting into safe mode and removing graphics drivers and going to a lower version also need to check in the OS the irqs for conflicts.

its normally to do with the memory controller assigning the irq number equal to another in use by the system i.e in use from your ram and the gpu driver is trying to address in the same irq.

Cheers UK I didnt know that one.I am thick.:thumbs:

[UKGouki]

full info on trying to get a fix direct from MSDN :D >>

1.
Step 1

First, make sure that you have this error code - Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL
2.
Step 2

This Stop message is typically caused by incompatible or faulty hardware or software. IRQL stands for Interrupt Request Level. An IRQL "defines the hardware priority at which a processor operates at any given time".
3.
Step 3

When this Stop error message occurs, you can try to resolve the issue by using the Windows Error Reporting tool. This tool is automatically displayed when the error occurs. The Reporting tool sends an error report to Microsoft, and sends a fix or a workaround back to you immediately. Try this fix first and see if it supplies a fix. If not, continue on.
4.
Step 4

This error might occur after installing a faulty device driver, system service, or firmware. So ask yourself, Have I installed any new devices lately? The Stop message may list a driver by name, disable, remove, or roll back the driver to correct the problem. Try to disable or remove the drivers and see if this resolves the issues. If it does, contact the manufacturer about a possible update. Sometimes manufacturers know about issues and make fixes.
5.
Step 5

This message can also be caused by failing or defective hardware. If the Stop message points to a category of devices, try removing or replacing the hardware to see if it is the root of the problem.
6.
Step 6

You may get a Stop 0xA message while upgrading to Windows XPl, the problem could be caused by an system service, incompatible driver, virus scanner, or backup. After you have successfully installed Windows XP, you can contact the manufacturer of the hardware to obtain compatible updates.
7.
Step 7

Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL

In this Stop error message, each parameter is a hexadecimal number that refers to a specific issue:
• Parameter 1 - An address that was referenced incorrectly.
• Parameter 2 - An IRQL that was required to access the memory.
• Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
• Parameter 4 - The address of the instruction that referenced memory in parameter 1.

[cozzy]

OK the dump code from your screenie IRQ not less or equal is memory adress line and GPU related what driver are you using? try getting into safe mode and removing graphics drivers and going to a lower version also need to check in the OS the irqs for conflicts.

its normally to do with the memory controller assigning the irq number equal to another in use by the system i.e in use from your ram and the gpu driver is trying to address in the same irq.

Yeah cheers for the help man, I have already just restored the Windows 7 back to the iniatail install. Therefore i havent installed the ATI Radeon graphics drivers yet. Only thing is i'm not sure what driver will work with Windows 7 for the HD 4770.

Ive tried a few already. Anyone know what ATI driver for radeon hd 4770 works good on Windows 7???

[UKGouki]

its a bit outdated as it still refers to XP but the principle is the same because of the rest of the dumpcode its pointing to the display driver memory address and cpu define i.e bad overclock!

error code 0x0000000a irql not less or equal
0xc01813b8 ram stick slot 1
0x00000002 & 0x00000000< CPU INIT bad Overclock or not setting stock volts correctly :-/

0x80510a7e Gpu display driver ATI catalist control center error initialising

[UKGouki]

Yeah cheers for the help man, I have already just restored the Windows 7 back to the iniatail install. Therefore i havent installed the ATI Radeon graphics drivers yet. Only thing is i'm not sure what driver will work with Windows 7 for the HD 4770.

Ive tried a few already. Anyone know what ATI driver for radeon hd 4770 works good on Windows 7???

http://game.amd.com/us-en/drivers_catalyst.aspx?p=win7/windows-7-64bit 9.5 is what there saying to use im a nvdidia user so im not too sure :shrug:

[johnckeen]

nvidias latest drivers are causing BSOD's so i would downgrade and wait for a while. Im sure they will fix the problem soon.
Had to downgrade mine and my friends because it kept bluescreening whilst running games.

[system7]

Probably a bit of an ask to find any stable drivers for a ATI HD 4770 in Windows 7 RC1 at this stage. :wall:

Don't worry, Catalyst 9.6 will fix all... ;)

[cozzy]

Could be the drivers for the graphics card that are causing the Blue Screen, but then why would i be getting blue screen for XP as well, surely as they are using different drivers this shouldn't happen??

Am starting to think its either a faulty graphics card or something to do with the on-board sound.

Needless to say that my hair is getting pretty scarce these days with me pulling it out time after time - This isn't how I expected my new PC to be going at all !!

[UKGouki]

if your getting the same or simular code in xp its either faulty gpu <<90% of the time or ram stick 10% of the time personally i would try the gpu in a different system if it then hangs a perfectly stable different system then its the card happend to my first 9800gtx+ what bfg replaced for me as it kept getting stuck in infinite loop/irql not less or = error was actually the ram on the gpu what faulted according to bfg :D

[system7]

Quite right, my friend. I didn't appreciate it was doing this in XP as well.

Not a lot of help in NewEgg customer reviews beyond the usual horror stories:
http://www.newegg.com/Product/Product.aspx?Item=N82E16813128375

Working with what you have available, I'd set bios defaults, then set up memory manually to some relaxed timings and disable the NIC and audio in bios, and unplug anything inessential.

Always important to notice what is going on when it blue-screens. Like running hot under gaming or such. Also avoid as much as possible in the way of Antivirus and proprietory firewalls. Drivers are best installed with a reboot between each set, starting with chipset and probably LAN. Any power saving can be disabled in bios and control panel, since it drops voltages and maybe harms stability.

For all that, I am clueless what the issue is here. But keep your eye out for ANYTHING you have done that is not just a simple install on simple hardware. It takes a while to get to know any motherboard and it's foibles.

[cozzy]

cheers, I'm really starting to think that it is a problem with the graphics card. Will do a few more tests before contacting Novatech bout it.

[system7]

cheers, I'm really starting to think that it is a problem with the graphics card. Will do a few more tests before contacting Novatech bout it.

Only swapping in another graphics card would help you diagnose this. :(

[cozzy]

Just got home, turned it on, and was in process of installing firefox when low and behold it blue screened on me again! I didnt even get the chance to take a pic of the blue screen this time.

altho the problem said this after:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002AE422B
BCP3: FFFFF8800678A710
BCP4: 0000000000000000
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060309-19203-01.dmp
C:\Users\Cozzy\AppData\Local\Temp\WER-1029559-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have avg free 8.5 on. Might tryy taking that off. Apart from that tho, all drivers that came with motherboard disk. With no ATI graphics driver installed yet. I think this is gonna be a long journey to find the solution.

[sharpapotheosis]

try opening the files and seeing what they say

[UKGouki]

Just got home, turned it on, and was in process of installing firefox when low and behold it blue screened on me again! I didnt even get the chance to take a pic of the blue screen this time.

altho the problem said this after:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002AE422B
BCP3: FFFFF8800678A710
BCP4: 0000000000000000
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060309-19203-01.dmp
C:\Users\Cozzy\AppData\Local\Temp\WER-1029559-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have avg free 8.5 on. Might tryy taking that off. Apart from that tho, all drivers that came with motherboard disk. With no ATI graphics driver installed yet. I think this is gonna be a long journey to find the solution.

ok there is a newer version on win7 rc 7137 i believe it is could try that also im looking into the dumpcode you just posted with the ms link it could very well be the anti vir your using but all indecations are pointing to hardware failure what Power suply do you have in the i7 rig whats causing the problems ? just a thought it may not have enough amperage but your more than likly looking at returning the gpu ill post back once i get the codes you posted diagnosed :-/



ok can you go here >> http://www.techspot.com/vb/menu46.html create an account and upload the minidump found here ** C:\Windows\Minidump\060309-19203-01.dmp **
** C:\Users\Cozzy\AppData\Local\Temp\WER-1029559-0.sysdata.xml ** to the pros who will give you a full proper rundown on what is faulting im finding conflicting post's with the codes you showed above all from the anti virus.exe being faulty to the gpu display driver etc.. these guys are pros who help build the os from code so can tell you excatly what is wrong and how to fix even if it means rma'ing the gpu etc..

[cozzy]

Cheers mate, really appreciate u going to that trouble. Hope your right in it being the gpu. It had an 8 pin power with it i think, altho i just plugged the PCI-E1 from the power supply into it directly.

Was this the wrong thing to do??

[UKGouki]

Cheers mate, really appreciate u going to that trouble. Hope your right in it being the gpu. It had an 8 pin power with it i think, altho i just plugged the PCI-E1 from the power supply into it directly.

Was this the wrong thing to do??

no it wasnt i have mine direct from psu to my gpu's i find it way more stable that way first thing i would do is clean uninstall the anti virus program as thats the first code i found AVG.exe faulting aplication etc.. but the technet boys with give you a full rundown if you post the minidump just copy and paste the info you gave in this thread to help speed up teh process bear in mind there pro coders and you can wait upto 48 hours or more to get a response as theres 100's a day they go through!

[Sally-Novatech-Technician]

ok there is a newer version on win7 rc 7137 i believe it is could try that also im looking into the dumpcode you just posted with the ms link it could very well be the anti vir your using but all indecations are pointing to hardware failure what Power suply do you have in the i7 rig whats causing the problems ? just a thought it may not have enough amperage but your more than likly looking at returning the gpu ill post back once i get the codes you posted diagnosed :-/



ok can you go here >> http://www.techspot.com/vb/menu46.html create an account and upload the minidump found here ** C:\Windows\Minidump\060309-19203-01.dmp **
** C:\Users\Cozzy\AppData\Local\Temp\WER-1029559-0.sysdata.xml ** to the pros who will give you a full proper rundown on what is faulting im finding conflicting post's with the codes you showed above all from the anti virus.exe being faulty to the gpu display driver etc.. these guys are pros who help build the os from code so can tell you excatly what is wrong and how to fix even if it means rma'ing the gpu etc..

If you keep getting the BSOD and it flashes off to fast to see, press the F8 button repeatedly until you get the options screen, click on "Disable automatic startup on system error" and reboot, next time it does that the BSOD will stay on the screen until you perform a hard restart, giving you as much time as you want to read the error codes.