NOV-MP31GB issue: only starts by removing battery

[amigo_fede]

Novatech Deluxe 1GB MP3 Player Voice Recorder & Portable Storage Device

Hi i'm very happy with the perf and snd quality. However, once it has been turned off, the only way to start the device is by re-insert the battery.
according to the manual, it should start by pressing the play button for a few seconds...
could it be solved witha format or firmware upg?
btw, its brand new.

thanks

[G-Man]

The first thing I would try is a format. Then I would try the firmware update (if avaliable).

Otherwise give us a call on our help line number.