Faulty x80 gtx [Archive] - Novatech Community Forums

Amanda

30-08-2009, 08:26 AM

I brought a gtx 80 which is constaly stuck charging took it to the Novatech store in Reading whom said to charge ot overnight switched off which i did and no luck. So will need to take back i guess :confused: what i wondered is why does it have to be sent off and fixed for a few weeks and not replaced as they have the same model in stock on the wesbite as this is a brand new laptop. I only gpt tje laptop Friday throught mail order
.

Mike

30-08-2009, 09:11 AM

Hi Amanda

If you only got the notebook on Friday then the worst that would happen is an inspection which typically takes 2-3 working days (at most) - depending on the circumstances we also would look at swapping it there and then if windows has not been registered. If it was, say, 6 months old then it might well have to be sent off - but only then if we could not repair it ourselves.

There's a couple of things you can do: take the notebook back in and explain when you *received* the notebook (invoice dates can be deceptive if the item was pre-ordered - they need to look at the despatch date instead).
Or you can PM me your order number (found on your invoice under OUR ORDER NUMBER) and I can look into this on Tuesday when I get back in.

Mike

Amanda

30-08-2009, 04:16 PM

Thanks can this be done in the Reading store?

Baggpuss

30-08-2009, 05:10 PM

From my experience if you take it to the Reading store, they will get it sent to the Portsmouth store the following day

Amanda

30-08-2009, 06:52 PM

Thanks for the info

Mike

30-08-2009, 10:11 PM

Sorry for the delay, Amanda - just saw your reply. Baggpuss is correct although it is next working day (i.e. not on the weekend/bank holiday). Let me know via PM if you have any more problems getting this sorted out.

Amanda

31-08-2009, 01:01 PM

Thanks I have gone doqn to the Reading store today and they are going to order in a new charger and battery for me and will then pop and see if this works.

Amanda

04-09-2009, 06:51 PM

I just wanted to say all sorted and had laptop swapped and my hard drive moved to new laptop. Wanna say a big thanks to Jim Hesson at the Reading store for all his help and mike on here too. A thumbs up for Novatech after sales.

Mike

05-09-2009, 12:12 PM

No worries - we're both glad to help :)