Problem with X1GTX 18.4"

[Purplepixii]

Hi

I am the proud new owner of a shiny new X1 GTX but I am having problems with it. Its spec is:
Modified X1 with:
Upgraded CPU : Intel T9900 3.06GHz 6MB Cache 1066FSB Core 2 Duo Mobile Processor
Upgraded RAM : OCZ 4GB DDR3 PC3-10666 1333MHz 2 x 2GB SO DIMM
Upgraded Harddrive : 3x 250GB 7200 2.5" SATA Hard Disk Drives In RAID 5
Upgraded Graphics : 2x Nvidia GTX280 1GB DDR3 Graphics In SLi Mode
Included: Blu Ray Reader - DVD+/- Writer
Added Office Suite : Office Home & Student
Added Operating System : Windows Vista Home Premium


There are 2 main issues as follows:

1) This is the main issue for me. If I don't use the laptop for approx 5-10 minutes it locks up. The only way out of this is to Alt +F4 every window and do a restart. The only items I have connected to this laptop are a cooling tray (connects via 1 USB port) and a USB mouse. I've checked the power saving plans and basically removed any option that allows the laptop to "sleep" to no avail - I can't seem to stop this happening. (Not sure if it's related but even when the laptop isn't in use the hdd light goes mental)...?

2) I opted for the Blu Ray Reader/Writer which is all very well but the laptop came with no software that allows Blu Ray discs to be viewed!!! Am I missing something here? It would have been useful if there been an option (or even a note to explain) that extra software is required! Is this something I have to purchase separately (and why wasn't I told this when I placed the order???)

Any advice would be really appreciated please
Purplepixii
:confused:

[Mike]

Hi Purplepixii

Could you PM me your order number? I'll need to see your order spec to see what can be done about the bluray software side of things.

Also, I might suggest a reinstall of the drivers from the driver disc to ensure that you are not getting a ACPI isue with one of them which may be is causing the issue.

Also, try choosing a different screen saver (or disabling it completely) if you have started using a third party one.

Beyond that, again, I'll need to see the order.

[Purplepixii]

Hi Mike
Many thanks for your response. I'll PM you the info when I get home later today
Pixii

[Mike]

Hi Purplepixii

I think the reason why you didn't receive any bluray software was because it was a custom build which seems to have missed it off - I've added some on (no cost to you) and it should be with you through the post on Monday/Tuesday (let me know if it does not turn up).

Let me know how my suggestion re the pseudo lockups go.