Blue Error Screens

[Jack]

Sometimes I get blue error screens that come up. I got one the other day and all I was doing was listening to music. I dont know why this happens, Do you?

[djgandy]

Info on your system would help.

[gwendes]

Blue Screen Of Death (BSOD) errors can link to a fault or malconfiguration almost anywhere on the system. A good place to start is with memory (RAM) (http://forum.novatech.co.uk/viewtopic.php?t=32) and hard drive (HDD) (http://forum.novatech.co.uk/viewtopic.php?t=33) diagnostic utilities.

Prime95 (http://www.mersenne.org/freesoft.htm) (download) (http://mersenne.org/gimps/p95v2414.exe) can be used to strain the system in between changes you have made to test stability.

Motherboard, PSU, CPU, RAM, heat problems, software and drivers can all be the cause.

[Coops]

Can you please provide information on the blue screen of death if you system does not restart itself like some tend to do.

STOP CODE or Error information would be helpful as this may help point us in the right direction as to what caused it.

[nitram]

I bought my pc from novatech last year and i have been haveing BSOD problems myself but im finding it hard to pinpoint the problem. After i get the BSOD and reboot windows error report asks me to send a report to microsoft wich i do but it always comes back with unknown error consider bios update yet there are no problems with the bios version i have.

If you can help id be very gratefull.

Martin.

[Coops]

Nitram

Please provide the model number of the PC you have. The BIOS version you are currently running and any information you have with reference to the BSOD such as STOP ERROR Code, Error Message and anything else that might be useful such as does it only happen when certain applications are running.

We should then be able to start looking in to the problem.

[nitram]

Here is a summery from everest -


--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer NITRAMS-RA7I6DP
Generator Nitram
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2006-02-22
Time 14:04


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name NITRAMS-RA7I6DP
User Name Nitram

Motherboard:
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name Foxconn 865A01-PE/865M01-PE / QDI P4I865PEA/PEMA
Motherboard Chipset Intel Springdale i865PE
System Memory 2048 MB (PC3200 DDR SDRAM)
BIOS Type Award (09/07/04)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 6600 GT (128 MB)
3D Accelerator nVIDIA GeForce 6600 GT AGP
Monitor AOC Spectrum 9Glr(A)/9Glrs(A) [19" CRT] (1443288104)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage:
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive Maxtor 6Y160M0 (160 GB, 7200 RPM, SATA)
Disk Drive Maxtor 6B160P0 (160 GB, 7200 RPM, Ultra-ATA/133)
Disk Drive Generic 223 U HS-MS USB Device (117 MB, USB)
Disk Drive Generic 223 U HS-CF USB Device
Disk Drive ST325082 3A USB Device (250 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive IDE DVD-ROM 16X (16x DVD-ROM)
Optical Drive PIONEER DVD-RW DVR-109 (DVD+R9:6x, DVD-R9:6x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:40x/24x/40x DVD+RW/DVD-RW)
SMART Hard Disks Status FAIL

Partitions:
C: (NTFS) 156319 MB (107864 MB free)
D: (NTFS) 131320 MB (120999 MB free)
J: (NTFS) 238472 MB (95526 MB free)
Total Size 513.8 GB (316.8 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Keyboard ToasterDevice00
Mouse USB Browser Mouse

Network:
Network Adapter Bluetooth Device (Personal Area Network) #3
Network Adapter Intel(R) PRO/1000 CT Network Connection ()
Modem Standard Modem over Bluetooth link

Peripherals:
Printer EPSON Stylus CX3200
Printer Microsoft Office Document Image Writer
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB2 Controller VIA USB 2.0 Enhanced Host Controller
USB Device Blutonium BCM2035 Bluetooth 2.4 GHz Single Chip Transceiver
USB Device Generic USB Hub
USB Device Logitech Microphone (Zoom)
USB Device Logitech QuickCam Zoom #2
USB Device Logitech USB Camera (Zoom)
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device



The BSOD are random and stop codes are different each time but usually end in 08 or 50.

Martin.

[Coops]

Is it just stop error 8 or is it 8e

Please see following messages, are these what you are getting??

Message 1

A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:

STOP: 0x00000050 (0xf8655000, 0x00000001, 0xfc7cc465, 0x00000000)
PAGE_FAULT_IN_NONPAGED_AREA (50)

Message 2

A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:

STOP: 0x0000008e (0xc0000005, 0x00000120, 0xfd28eaa4, 0x00000000)
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)

[nitram]

Yes both the stop codes i posted and 8e.

Sorry had to edit IP out as iv just been dropped a trogen.

[Big Beere]

BSOD FOR ME ASWELLLL !!

I have received one BSOD today (comp spec is shown below - if needed)

I went to My computer>Mange>Event Vewier>System and have a few ERRORS. . but the main one was today when I received a BSOD!

After double clicking on it, this is what the message said:


Error code 1000008e, parameter1 c0000005, parameter2 bf82c067, parameter3 edc034fc, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

http://img.villagephotos.com/p/2006-1/1129813/MARY.JPG

Any ideas?

THANKING YOU IN ADVANCE!
:wink:

[Coops]

Big Beere

Can you provide some info on what you were doing with your system between switching it on and the BSOD.

Also can you provide BIOS version your running on your mainboard.
Are you also running the latest Video, Audio and Chipset Drivers for your system.

This could be a RAM issue but OCZ tends to be quite stable but it might be worth running something like memtest86 just as a guide to see how it reacts. Are you using 1GB stick or 2 x 512mb???

[Coops]

Nitram

If you are getting both 8e and 50 stop codes, it could be related to a recent virus incident from late last year. Don't panic it might not be that but we have to accept that pattern matches microsoft incident report.

Please read the following microsoft support article and see if this fits in with your error situation

http://support.microsoft.com/kb/903251/en-us

It may not be this but i like to cover all possibilities. You may also want to consider running some diagnostics to see if it could just be hardware. Most likely is the ram. If you have 2 sticks you can try removing one for a while to see if issue goes away and swap sticks or try some memory software like memtest86 to see what reaction it gives.

Was your system working fine before and then started to have problems with BSOD or has it always been this way??

[nitram]

Ok sorry i forgot to say that i did get a virus in the MBR. I solved this by re writing the MBR and all seemed fine. As for memtest iv run that and all is fine with all 4 256mg sticks. Im living with it at this time but think i may have to buy a new MB. Im off on holiday in may so i may upgrade to 64bit on my return so no biggy but it would be nice to find out whats going off as ill need to resell this MB and CPU.

Martin.

[Danno]

if you want to check for hardware problems have a look at http://www.ultimatebootcd.com/ there is software on here for checking the hard drive, cpu, memory and a burn in test. if you try running these if there is a hardware problem one of the tests should pick up the problem. if all the tests come back ok as you are running them out of windows i would put the problems down to software.

[nitram]

Not sure what to download here. Im not useing linux or firefox. :?

[Big Beere]

Coops - thanks for the reply.

Below are a few screen shots of my system spec.

Sorry, I have a few systems running (2 of them are the ANTEC P160 case's and are similar specs - apart from this one (which had the BSOD has 512mb (x2 256mb dual) RAM and an NVIDIA FX 5200 128mb (not 6800ULTRA) - I built two similar, one for gaming and the other for general use.

At the time, the system was 'idle', I had MSN Messenger open (which I use vertually everyday, and 'My Documents' folder.

http://img.villagephotos.com/p/2006-1/1129813/RAM-Mobo.JPG

http://img.villagephotos.com/p/2006-1/1129813/scnshot1asus.JPG

[Coops]

Big Beere

Can you provide information on OS and Service Pack level.
Are you running with latest drivers for your Chipset, Video and Audio.

Have you tried any memory diagnostics on this system?

[djgandy]

STOP: 0x00000050 (0xf8655000, 0x00000001, 0xfc7cc465, 0x00000000)
PAGE_FAULT_IN_NONPAGED_AREA (50)

STOP: 0x0000008e (0xc0000005, 0x00000120, 0xfd28eaa4, 0x00000000)
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)

My guess from that is that you have faulty ram. The exception was probably caused by access to the faulty ram. Turn on minidumps and attach them :)

The dumps can be found in %SystemRoot%\Minidump (c:\windows\Minidump)

[nitram]

How do i turn on minidumps?

[Big Beere]

Coops - Thanks for the quick reply.

Below is a screen shot of my System Spec.

http://img.villagephotos.com/p/2006-1/1129813/Spec.SilverComp2.JPG


I use the drivers that are on the Disk that comes with the mobo/gpu etc. I know you can upgrade for the latest drivers, but I have had the system for over 13 months and found its been fine until the other day when I received that BSOD. Also, its been about 2months since the system had been formatted and a fresh copy of XP installed.

No memory tests have been carried out on the system, what would be the best test to do?

Thanks again,

Big B 8)

[djgandy]

They are probably already on.

If not...

Right click my computer.
Left click Properties.
See image.

http://img110.imageshack.us/img110/1873/minidump2yx.th.jpg (http://img110.imageshack.us/my.php?image=minidump2yx.jpg)

You might already have a dump left there ;)

[djgandy]

http://www.memtest.org

Burn it to a cd and let it boot.

[nitram]

STOP: 0x00000050 (0xf8655000, 0x00000001, 0xfc7cc465, 0x00000000)
PAGE_FAULT_IN_NONPAGED_AREA (50)

STOP: 0x0000008e (0xc0000005, 0x00000120, 0xfd28eaa4, 0x00000000)
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)

My guess from that is that you have faulty ram. The exception was probably caused by access to the faulty ram. Turn on minidumps and attach them :)

The dumps can be found in %SystemRoot%\Minidump (c:\windows\Minidump)

I would attach them but there are so many and i dont seem to be able to open any of them.

[djgandy]

zip :p

You'll probably have to be administrator too.

[nitram]

zip :p

You'll probably have to be administrator too.

Thats out the window then.

This gets stranger by the min. Got another BSOD today and it said run chkdisk on drive F. Drive F is my card reader that had my 128meg card in it so im not sure if windows tried to use it for some strange reason, found out it could not and blue screened.

[djgandy]

You don't have adminstrator access to your pc then?
Blue screens mean something is not right, or you have a poorly written driver somewhere. The latter is not very likely though.

Windows will probably run chkdsk on all drives to check for corruption. Not being able to access a drive won't cause a BSOD.

[nitram]

Yep im the computer adminstrator. Just checked my account.

[robthewolf]

Just a quick note on memtest 86. I have a novatech laptop. Which to my dismay was bsoding in windows and kernel panicing (not booting) in linux. I figured it was memory or cpu. i used memtest 86 to confirm my suspicions. Unfortunately it didnt show any errors. I ran it for hours. I sent it back to novatech (who were very helpful and fast) it got returned to me with new memory and hasnt had any problems for a year and a half. now it turns itself off when it overheats. But i think that is just cos it is full of dust.

Ok so that was long and very dull. Point is that if you use memtest and it doesnt show and error that doesnt mean that your memory is ok.

[gwendes]

Just a quick note on memtest 86. I have a novatech laptop. Which to my dismay was bsoding in windows and kernel panicing (not booting) in linux. I figured it was memory or cpu ('http://www.novatech.co.uk/novatech/products/a561x1y0z1p0s0n0m0'). i used memtest 86 to confirm my suspicions. Unfortunately it didnt show any errors. I ran it for hours. I sent it back to novatech (who were very helpful and fast) it got returned to me with new memory and hasnt had any problems for a year and a half. now it turns itself off when it overheats. But i think that is just cos it is full of dust.

Ok so that was long and very dull. Point is that if you use memtest and it doesnt show and error that doesnt mean that your memory is ok.

It is true that memtest is not 100% accurate at picking up faults and memory related problems can occur only under heavy load or temperatures. It is the best guide that you can use for self diagnosis.

[Thael]

i'm getting a BSOD too, unfortunately. both in windows x64 and x86 pro. it gives machine_check exception with the stop code 9c, every time. i'm thinking it has something to do with my memory not being fully compatible due to being double sided 16 chip modules at DDR400 which i recently found out that the x2 line has trouble with. i've tried running it at DDR333, and the seemed to help a bit (the error was occuring mainly when i tried to copy a large volume of data from one drive to the other). i managed to copy around 20 gb worth of data as a test, and then left my system idling while i went out. came back and the BSOD was back. =\

EDIT: i've also run memtest86, but no errors after letting it run through all tests twice.