ipod (new generation) shuffle compatibility)

[NW3Soul]

My laptop does not recognise my new generation ipod shuffle. Please help

[Ben]

Can you answer the following

What Operating System do you have?

CPU & RAM ?

Is Itunes installed ?

Any Error messages?

Does anything happen when you plug it in?

[Nox]

what OS are you running and what error message do you get (if any)

Nox

[NW3Soul]

1. Windows xp Professional version 5.1 service pack 2
2. Intel (R) Core (TM2) CPU
3. 2.00 GB RAM
4. itunes 7 installed
5. no error mesages
6. initially - laptop would load 'found new hardware' wizard but failed to install as no softare present on computer

[Nox]

lol, no it didn't take me 6 mins to write that, just 6 mins to press reply button :)

btw, itunes does not work properly with windows x64, atleast not on my shuffle anyway.

Nox

[Nox]

ok, have you stopped the itunes services and tried plugging the shuffle in?

Does it assign it a drive letter?

Nox

[Nox]

does it appear in device manager?

Nox

[NW3Soul]

no drive assigned.
when I go into hardware> devices ipod has a big yellow question mark beside it
no icons on my computer or in itunes

[Nox]

That means it doesn't think the drivers are installed or installed incorrectly.

erm, not entirely sure whether I want to recommend reinstalling itunes (i thik the ipod drivers are in that?) as I have no idea whether you will retain your music...

Nox

[NW3Soul]

I have reinstalled it a couple of times (including older versions) without effect. Any other ideas?

[Ben]

Have you tried, uninstalling from the device manager (with the Ipod unplugged)? Rebooting. Replug in your Ipod.

From the Apple site.

To restore your 2nd generation iPod shuffle:

* Warning: Because Restore erases all of the songs and files on the disk, make sure to back up any files you've saved on the iPod disk. All of your songs, podcasts, and audiobooks can be loaded back to your iPod shuffle provided that you have them stored in your iTunes Library.

How to restore your iPod:

1. Make sure you've reinstalled the latest version of iTunes.
2. Open iTunes, and then connect your iPod to your computer.
3. After a few moments, it will appear in the Source list in iTunes.
4. Select your iPod in the Source list and you will see information about it appear in the Settings tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.

6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will present a message instructing you to leave iPod shuffle connected to computer to complete restore process.
7. During the stage 2 of the restore process, a green LED will flash once on iPod shuffle, then amber and green LEDs will flash briefly, and finally the amber LED will begin to flash continuously. It is critical that the iPod shuffle remains connected to the computer during this stage.
8. After stage 2 of the restore process is complete, the iPod Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first tim

[NW3Soul]

thanks for comments Will try to restore this evening