randall
20-01-2010, 06:18 AM
Hi
I will be as brief as I can.
I purhcased a HPG6000 laptop for my son in December 2007, in December 2008 wifi failed. I contacted HP, we were a week oustide the 12 month warranty. They sent me a range of things to try to try and restore the service. In the meantime i did some web research and found that HP have exactly the same problem with units sold in the US and had set up a program to replace or repair. After a month or so of trying HP solutions I told them that I wanted it repaired or replaced. They of course wanted to charge as it was out of the 12 month limit. The arghuing went on for some while. After listening to 5 live I heard about the EU consumer law where goods have been replaced up to two years. I contacted Comet and had to go through the whole esclation process. We are now at the point where they want £30 for a "technician" to look at it, they also want it for 28 days. My sone uses the machine for college work and I aksed for a loaner but they won't help. Looking at the web again an increasing number of people in the UK are having the same problem. I believe that this is a "known" HP problem and I am being caught up in a battle betwene them and Comet. Am I within my rights to go and ask for a replacement. I certainly do not believe I shoudl pay £30 for an "inspection". I did point out that I have worked in the IT industry for 30+ years and do know a little bit about these things. I have asked them for the technical spec that HP have sent their "technician" to check the unit but they won't let me have that. I know I should have gone back to HP sooner but I believed that as I was outside their 12 month warranty the manufacturer would be more likely to help.
I will be as brief as I can.
I purhcased a HPG6000 laptop for my son in December 2007, in December 2008 wifi failed. I contacted HP, we were a week oustide the 12 month warranty. They sent me a range of things to try to try and restore the service. In the meantime i did some web research and found that HP have exactly the same problem with units sold in the US and had set up a program to replace or repair. After a month or so of trying HP solutions I told them that I wanted it repaired or replaced. They of course wanted to charge as it was out of the 12 month limit. The arghuing went on for some while. After listening to 5 live I heard about the EU consumer law where goods have been replaced up to two years. I contacted Comet and had to go through the whole esclation process. We are now at the point where they want £30 for a "technician" to look at it, they also want it for 28 days. My sone uses the machine for college work and I aksed for a loaner but they won't help. Looking at the web again an increasing number of people in the UK are having the same problem. I believe that this is a "known" HP problem and I am being caught up in a battle betwene them and Comet. Am I within my rights to go and ask for a replacement. I certainly do not believe I shoudl pay £30 for an "inspection". I did point out that I have worked in the IT industry for 30+ years and do know a little bit about these things. I have asked them for the technical spec that HP have sent their "technician" to check the unit but they won't let me have that. I know I should have gone back to HP sooner but I believed that as I was outside their 12 month warranty the manufacturer would be more likely to help.