error code

[ramzy2]

can you help me i went to use my bak up disc to reload win vista basic.
it started to load then a error message came up.
win has encountered a problem commuting with a device connected to your computer.
at the time i had a usb mouse connected i took this off then tried again same message.
the error code was 0xc00000e9.
also all of a sudden my screen has reset it self so when i go in to say ebay to look at an item i have to scroll to read it all b4 i was able to read all of the page:twisted:
i have tried to reset display settings still the same.
also the letter d will not work all the time.
my laptop is acer aspire 5315

[mrgoose]

I'm surprised none of the Windows guys have responded to this. I'm a little out of my depth here because I dumped Microsoft products nearly three years ago (http://www.garfnet.org.uk/joomla/index.php?option=com_content&view=article&id=66&Itemid=16), largely because of the plethora of issues around Vista. But I'll have a bash anyway...

The error is described as "a general hardware error". This could mean almost anything. Sometimes it can be indicative of a boot disk failure. But it seems there is also an inherent issue with Vista too. This thread on MS's so-called "Social Technet" might shed some light on the matter for you, especially the last post:-
http://social.technet.microsoft.com/forums/en-US/itprovistasetup/thread/89896d1d-de30-4e48-8a5e-d26d6318d10e/

As a matter of interest, can you boot OK from a LiveCD? best wishes. G.

Edit:- the "letter D" issue is almost certainly unrelated and is probably due to a knackered keyboard!

[system7]

With respect, ramzy2, a better thread title would have helped attract people who might help. :xsmile:

This does sound like a hardware error if the backup disk isn't working. As mrgoose says, a linux Ubuntu LiveCD is a good tester in most cases.

http://www.ubuntu.com/

Setting bios defaults and setting CD/DVD to boot before Hard Drive in BIOS boot options is a help too. :thumbs:

[DTX]

also all of a sudden my screen has reset it self so when i go in to say ebay to look at an item i have to scroll to read it all b4 i was able to read all of the page:twisted:
i have tried to reset display settings still the same.

Possibly a problem with display drivers? You tried updating them?



also the letter d will not work all the time.

From my experience not an uncommon problem with laptops. Could be a damaged key/keyboard, or there could just be some food or other dirt stuck under there.