Jack Pepsi
09-12-2010, 04:32 PM
I'd just like to say well done to the Bristol store for their Mystery Shopper results in the December issue of PCR.
For those of you who don't receive PCR, Infinite Field Marketing Solutions conducted a Mystery Shop and went to the Bristol stores of Comet, Tesco Home, Currys/PC World Megastore, Maplin, Currys Digital and obviously, the Bristol Novatech store.
The Mystery Shopper went in with the intention of purchasing a bigger monitor for use with their work laptop. With a budget of £150, where would they get the best customer service, price and size?
It's pretty obvious who was going to win and coming out on top with 9/10 the Novatech store gave all the other stores the boot. Surprisingly the PC World Megastore came in 2nd with 8/10.
The review is below....
Hidden in a business park, the warehouse-sized retailer has a small but extremely well laid-out shop front with various products on display. Not all of the SKUs depicted on the website were there, but the sales area was clean, tidy and full of additional information about Novatech services & PC related questions.
Waiting patiently as the salesman finished talking to other customers I was impressed by his sales manner & personal anecdotes in conversation. I explained my query to him and he said: "If you aren't stuck on having a 20" screen, 22" models are actually cheaper."
The monitors were displayed all around the sales floor, each one was switched on and linked to a PC of some sort.
He talked me through the monitors in stock, including two HKC displays well within my budget, and an LED blacklit LG for £154.99. He asked what I would use it for and when I told him mostly writing and artwork, he said the LED was probably best, but also suggested a cheaper 24" HKC which might offer better value.
My visit was very informative; the options were endless and the customer service was excellent. I never felt patronished, and the salesman made an effort to show me what the tech speak actually meant.
9/10
... so, a big well done to the salesman and all staff at the Bristol store. If I'm ever down that way on-site I'll have to pop in and take a look around.
:banana:
Keep up the good work!
Apologies if this is in the wrong section.
For those of you who don't receive PCR, Infinite Field Marketing Solutions conducted a Mystery Shop and went to the Bristol stores of Comet, Tesco Home, Currys/PC World Megastore, Maplin, Currys Digital and obviously, the Bristol Novatech store.
The Mystery Shopper went in with the intention of purchasing a bigger monitor for use with their work laptop. With a budget of £150, where would they get the best customer service, price and size?
It's pretty obvious who was going to win and coming out on top with 9/10 the Novatech store gave all the other stores the boot. Surprisingly the PC World Megastore came in 2nd with 8/10.
The review is below....
Hidden in a business park, the warehouse-sized retailer has a small but extremely well laid-out shop front with various products on display. Not all of the SKUs depicted on the website were there, but the sales area was clean, tidy and full of additional information about Novatech services & PC related questions.
Waiting patiently as the salesman finished talking to other customers I was impressed by his sales manner & personal anecdotes in conversation. I explained my query to him and he said: "If you aren't stuck on having a 20" screen, 22" models are actually cheaper."
The monitors were displayed all around the sales floor, each one was switched on and linked to a PC of some sort.
He talked me through the monitors in stock, including two HKC displays well within my budget, and an LED blacklit LG for £154.99. He asked what I would use it for and when I told him mostly writing and artwork, he said the LED was probably best, but also suggested a cheaper 24" HKC which might offer better value.
My visit was very informative; the options were endless and the customer service was excellent. I never felt patronished, and the salesman made an effort to show me what the tech speak actually meant.
9/10
... so, a big well done to the salesman and all staff at the Bristol store. If I'm ever down that way on-site I'll have to pop in and take a look around.
:banana:
Keep up the good work!
Apologies if this is in the wrong section.