Penders
15-07-2008, 10:34 AM
Hi, I recently purchased one of these (http://www.novatech.co.uk/novatech/specpage.html?NGR-RND450) assuming that it will have a 5 year warranty. Afterall, it says 5 years on the NetGear website, on numerous other websites and even on the box (which also states, "see the enclosed documentation for details")! But the enclosed documentation / actual warranty card in the box states a one-year (Infrant) warranty!
Ok, so NetGear have rebadged (taken over?) the original Infrant product and in July/August 2007 increased the warranty from 1 to 5 years. So, the documentation in the box is just old documentation I guess?! I should be able to clarify this pretty quickly with a call to support and get it sorted - I would have thought?! Hhhmmm... well, it's been a week and so far nothing!
- Tried to email support, having completed the form online. No response at all.
- Tried live support. They tried to find out, but couldn't. They then said they would phone me back when they had an answer. That was 5 days ago. No one has called me back.
- Phoned and spoke to the Manager at the store I bought the product from. He didn't know, but ensured me someone would phone me back Monday with a response. That was yesterday. No response.
Like I say, I would have thought this was quite an easy one? I can find my own answers online (http://www.readynas.com/forum/viewtopic.php?f=25&t=15948), but I would very much like this clarified by the bods at Novatech - from where I bought it.
There's obviously a big difference between a 1 year and a 5 year warranty - I don't want to find that if I have a problem in a years time I'm out of warranty just because the documentation in the box was out of date when I bought it! Afterall, the written evidence... the actual warranty card / documentation that I can physically hold in my hand states just a 1 year warranty.
Should I have (do I need) a revised warranty card / documentation?
Thanks.
Ok, so NetGear have rebadged (taken over?) the original Infrant product and in July/August 2007 increased the warranty from 1 to 5 years. So, the documentation in the box is just old documentation I guess?! I should be able to clarify this pretty quickly with a call to support and get it sorted - I would have thought?! Hhhmmm... well, it's been a week and so far nothing!
- Tried to email support, having completed the form online. No response at all.
- Tried live support. They tried to find out, but couldn't. They then said they would phone me back when they had an answer. That was 5 days ago. No one has called me back.
- Phoned and spoke to the Manager at the store I bought the product from. He didn't know, but ensured me someone would phone me back Monday with a response. That was yesterday. No response.
Like I say, I would have thought this was quite an easy one? I can find my own answers online (http://www.readynas.com/forum/viewtopic.php?f=25&t=15948), but I would very much like this clarified by the bods at Novatech - from where I bought it.
There's obviously a big difference between a 1 year and a 5 year warranty - I don't want to find that if I have a problem in a years time I'm out of warranty just because the documentation in the box was out of date when I bought it! Afterall, the written evidence... the actual warranty card / documentation that I can physically hold in my hand states just a 1 year warranty.
Should I have (do I need) a revised warranty card / documentation?
Thanks.