Dead monitor!

[trojjer]

Just got a new system with a Yaraku MA9BBK 19" TFT (NOV-LCD19Z). It arrived two days ago (really fast free delivery; wasn't expected until the 15th September apparently).

Everything was going fine until, suddenly, the monitor seemed to "die" during a couple of hours' use today. There is no response from the power LED, and I have tried a different power cable that I know works -- so it is not simply the fuse. I have ensured that the cables are inserted properly, but to no avail.

The manual does not mention any sort of automatic shut-off (thankfully), and the monitor case is warm to the touch -- but overheating does not seem to be a likely cause as it was operated in a well-ventilated area. Plus I've tried it again after it cooled down, and still no response.

On the manufacturer's warranty card it says that I can go to http://rma.mtsce.com -- is it worth doing this and bypassing Novatech, to ensure that I don't incur any costs? Which is faster?

It's a shame that the "dream" didn't last, lol... Oh well.

[TheMadDutchDude]

Seeing it is only 2 days old, Novatech HAVE to take it back within the first seven days if it fails and give you a straight swap.

I would go to your local Novatech store and ask for a replacement.

Just make sure that it isn't going to work when you go to the shop, maybe try plugging it in to a different socket be be double sure?

[trojjer]

Well the nearest store is Portsmouth I think, which is where the order was dispatched from! But it still seems like a better idea than having it sent to Rotterdam via UPS. I've got the RMA now though, so do I just use the Novatech contact form and ignore/cancel the RMA?

[TheMadDutchDude]

Sorry I don't follow.

You live in Rotterdam - The Netherlands? Why do you want to cancle the RMA?

[trojjer]

I suppose it was a little confusing... I live in Newcastle. The order was dispatched from Novatech in Portsmouth. After two days, I have a dead monitor. I've got an RMA from the manufacturer, who will collect and return for free, but their nearest service centre is in Rotterdam. Wouldn't it be easier to deal with Novatech in the UK? They should do it for free too, like the manufacturer... But there's a checkbox that says something like "I agree to pay any costs for the return of this item" on the Novatech returns form, which I'm wondering about. Plus, I've just tried ringing the aftersales support, but it's closed on Saturdays >.<

I think what I should've done in the first place was request a fault number from the manufacturer, not an RMA code -- oh well. Should I just print the UPS label and attach it to the box, arrange for collection and hope for the best? Or do I cancel this and go with Novatech? I suppose the costs, if any, will decide it. Novatech do have an obligation though, I think.

[trojjer]

And the Live Chat doesn't seem to work in Firefox 3 on XP... I've been manually refreshing and that seems to change the queue status sometimes, I did get through once. After more than 30mins without a single response though, I gave up. It said I was talking to someone, but I don't think I was...