Linksys ADSL2 Modem (Ethernet Setup) Problem.

[algypalgy]

Currently running Performer Pro Pentium 4, 3.2GHz, 1GB Ram,
Radeon X1600, 160GB HDD 1 Partion - Duel Boot, 250GB External USB HDD. XP Pro SP2 OS, and Vista Beta 2 Build 5384 OS.

Fitted the Linksys Modem, in order to run with the Vista Beta 2 OS, but been having problems with the setup. Tried all I know, as mentioned in previous posting, but can't send mail on XP or Vista. No problems working on line.

Any help gratefully received, Algypalgy

[Nox]

Have you checked all your SMTP settings?

Nox

[algypalgy]

Thanks Nox, I know how to do that (bit of a newbie) on my dial up modem, because it is part of the dialogue box in the set up, but I don't see it in the adsl ethernet set up. Guess I must be missing something pretty simple!!!!

Again thanks for the advise. Would be very helpful if you knew of a walk-through that I could go and look at?

Kind regards, Algypalgy

[Chewie]

Algy

open a web page and put this in http://192.168.1.1/

This will open the control panel for you to see what your modem settings are.

You need to put in the username and password, which are defaulted to admin. make sure you change it to somethiong of your choice and right it down somewhere you won't lose it.

In there you will see:
Setup/basic setup page.
---------------------------------------------------------------------
Internet setup
ADSL settings

ENCAPSULATION: (this should be default at RFC 2364 PPPoA)
VIRTUAL CIRCUIT ID: (top box should be 0, bottom box shouldb e 38 if you using ADSL)
MULTIPLEXING: LLC or VC (mine is VC, yours should be too)
----------------------------------------------------------------------
PPPoA settings

This will be your broadband username and password in the appropriate box.
----------------------------------------------------------------------
Optional settings
required by some ISP's
HOST NAME
DOMAIN NAME
these should be empty.
----------------------------------------------------------------------
STATUS
this will tell you if your connected or not.

Network settings will show you your IP address's

Administration (where you can set you own user passwords etc for this control panel) this is divided to security/system log/diagnostics/factory default/firmware upgrade
Leave these be, you should only need to adjust your security log on etc if you so wish.

STATUS

This will tell you more about your IP address, connection status modem information and other non essential details.


Give ita whirl and tell us how it goes.

[algypalgy]

Hi, good to hear from you again Chewie.

I will try, but I think thats what I already did, but will do it again and let you know what happens.

Many thanks, Algypalgy

[algypalgy]

Hi again Chewie, well, stranger than fiction this is.

First, I had already done everything you advised, but I rubbed it all out and started again. However, the strange thing is it works sending and receiving emails, plus using the internet, in Vista. So that problem is resolved - though I must remember to go back and change the username and password when logging in to the Linksys site (I assume that's what you meant?)

Stranger, I still cannot send in either of the two individual accounts being run on XP, can receive and use the internet, but not send.

Anyway, it's late now, so I will try tweeking the settings for XP after some sleep. Also still couldn't find anything about smtp in the Linksys set up??

Many thanks again, at least I have a solution for Vista, and can always revert back when using XP, Algypalgy

[Chewie]

Algy

Sorry mate but i'm stumped as to why you can receive but not send.

As for the password and that, thats not connecting you to a Linksys site per ce, but its a user interface direct with the modem. Its purely a suggestion in case you should be hijacked or infected by some software that registers keystrokes etc.

Im guessing that there is an issue between XP and the modem whewn sending emails. Are you using outlook express or Outlook?
I use outlook express, and only get difficulties when my girls have been near the machine (i've just discovered that the port for the RJ45 is somewhat temperamental if you play about with the lead while its in the socket) and kids being kids, touched the parts they arenot meant to (my modem sits on top of my tower, over a fan to actively cool it :lol: so its easily accesible)

I'm hoping to pick a new one up this week and see if that cures it so will keep you advised.

[Nox]

Also still couldn't find anything about smtp in the Linksys set up??

You won't find them there! SMTP - Simple Mail Transfer Protocol, kind of goes hand in hand with POP. I will assume you are using POP, rather than hooking up to a dedicated mail server, such as Lotus Notes or Exchange. POP is working (you can get your emails) so look at SMTP. Go to the place that hosts your emails, be it hotmail or your ISP, and get the settings from them. Once you have them, check they are all correct in the 'send mail' section of your outlook account. You can also try thunderbird, the firefox people email client, and/or setting it up with a googlemail account - they give a good walkthrough for their settings. Another thing to check is that yoiu have your SMTP authentification set correctly - some hosts need it, some don't.

Nox

[algypalgy]

Many thanks again Chewie, and Nox.

Haven't got round to doing much yet Chewie, but will start soon, and let you know what happens - I will try a complete reinstall to XP first.

I'm affraid I'm getting a bit confused Nox, but I think that what you are saying is the POP setup is a Dialup connextion, is this right? I ask because what I thought I was trying to achieve was a LAN set up using my ethernet connextion. I think setting up a dialup connextion with the Linksys modem kinda defeats that purpose.

However, I must say that I don't really understand what I have done, I do know its not a WAN connextion, and pretty sure its not a Dialup. Certainly I can find no mention anywhere in the Linksys setup of SMTP. Perhaps you could clarify things?

Anyway I am very grateful to you both for your help and suggestions, Algypalgy

[Nox]

ok, taking a step back. Where exactly does the problem lie.

I read it as 'I can receive email but cannot send them' to which I am assuming your networking is all set up, and you can get internet etc

May have assumed a bit much here :)

Nox

[Nox]

and no, POP/SMTP will be in your email client, ie outlook express.

Nox

[algypalgy]

Thanks again Nox I really appreciate your help, but I think I should try and explain the situation a bit better, so here goes.

First I have a BT Voyager 105 Modem that I use in Outlook Express, where we have 2 Broadband Dial Up Accounts, one for me and one for my Partner. However I wanted to test run the new Vista Beta 2 OS, so I set up a Partition and a Duel Boot system, and eventually installed the Vista OS to the Partition.

Then I began setting up all the various bits and bobs for the new OS, but Vista would not allow the setup for the USB Voyager Modem. So Chewie came up with the idea of trying the Linksys ADSL2 Modem using the Ethernet connextion, which I got running but couldn't send Emails. However this is now working all OK in Vista - using the setup outlined in Chewie's posting above. I believe this is a LAN setup, but I don't actually know this to be a Fact, I do know its not a Dialup account, mainly because of your comments regarding the SMTP part of the setup, which is what is setup with the BT Voyager Modem

As of now I still can't send emails using the Linksys Modem in my Windows XP Pro sp2 OS. However, if I switch the Linksys off, and put the USB Voyager back on, it all works fine.

Being a bit of a Newbie to all this, I am apt to be confused because I don't really understand what your saying, but I think that this may be because of my inability to explain the problem.

I hope this helps Nox.

Best regards, Algypalgy

[algypalgy]

OK Chewie and Nox, just spent another two hours trying to get the Linksys Modem working in XP, to no avail. Indeed I couldn't get it to work at all. Still works in Vista!!!

Ethernet Connextion is, however, live. So I am begining to suspect that the real problem is the BT Voyager Modem, and I'm toying with the idea of unistalling that (which I did do in Vista - though that was some battle), and then seeing what happens when I setup the Linksys Modem. Or I might just leave it as it is( although this seems a bit cowardly!!!), simply because it works.

Best regards, Algypalgy.

[Chewie]

Now im really puzzled.

Were you trying to run both the Voyager and the Linksyswithout unplugging either of them?

The Linksys, when used in conjunction with anethernet port,is plug and play, with maybe only a few tweaks needed in its internal control panel required to get you going. All you then would have to do is set up an internet connection with the wizard,based on using a LAN connection (because thats how it sees it in windows)

So everythings working now thatyour using just the Linksys?

[Nox]

think i'll have a coffee and come back to this one!

Nox

[algypalgy]

Well!! First things first. I have always disconnected the Voyager 105 Modem when seeking to use the Linksys Modem. Indeed I always close the system down and remove the Voyager Modem, and the other way round when using the Linksys. So only one Modem at any one time is connected.

However, I had an install disk from my ISP to setup the Voyager Modem, which worked fine in XP. The disk also installed the software into Vista, but Vista would not accept the USB Driver for Voyager, so I uninstalled the Voyager software on Vista, and installed the Linksys Modem, which, at first, would only allow the receipt of emails and connextion to the internet. It now works fine in Vista.

The Linksys Modem was then setup in XP, which again allowed me to receive email and connect to the internet (at this time Voyager Modem was disconnected), but would not allow me to send email. Now I cannot connect at all using the Linksys Modem when using XP. When I disconnect the Linksys Modem, and plug in the Voyager Modem in XP it works fine.

However, I am suggesting that the long established setup of the Voyager Modem (20 months) will not allow me to defer to the Linksys setup when it is connected in XP.

Hope this helps to clarify?? Finally thanks Chewie for explaining the Linksys Modem is a pnp, and I have inded set it up in a LAN.

Best regards, Algypalgy.

[Nox]

ok, right I think I have it straight in my head now.

ignoring vista for the moment:

plug the voyager in, boot up, can get emails/send emails and the internet

plug the linksys in, can get emails, and the internet - you are definately receiving them, not just browsing a cached copy yes? and you can't send em. (but works fine under xp)

that about right?

Nox

[algypalgy]

Thats Right Nox, you got it.

But the situation is different since yesterday: I cannot, now, receive,send. or connect to the internet in XP when using the Linksys Modem. Though I know from the flashing light on the 2 little telly icon in the bottom left cornor (I think that's the Task Bar), shows that the LAN connection is live.

When I try to use Outlook Express, using the Linksys Modem, to receive or send email, or connect to the Internet, the system defers to the Voyager Modem setup all the time now, which is not contected. I can't even use the Linksys log on to reset the Lan (http://192.168.1.1/) despite switching the Dialup setup for the Voyager Modem off.

God, I hope that makes sense you!!!

Many thanks for your help, Algypalgy

[Nox]

(but works fine under xp)

I actually meant vista, not xp there.

What model is the linksys? its an adsl router right rather than a straight USB modem?

Nox

[algypalgy]

Its a ADSL2MUE (UK), with USB and Ethernet Nox, hope that helps.

I should also say that I tried to install the Linksys USB in Vista, but it would not recognise the USB drive. Same as the Voyager 105 USB Modem.

Best regards, Algypalgy.

[Nox]

from dos, do an ipconfig /all, are you picking up 192.168.1.1 as your default gateway?

Nox

[algypalgy]

OK Nox I assume you mean from the Run command in the Start box (can never remember the names of all these different areas), and that there should be a space between ipconfig and the forward slash.

Anyway tried it with each seperate Modem connnected, all I get is a flash of a small Dos Screen (I think thats what its called), anyway there is nothing on the screen that appears??

Didn't try it in Vista, as the Linksys Modem is working OK there.

Best regards, Algypalgy

[Nox]

run ms-dos window first, start->run->type 'cmd' and press enter, run the ipconfig from the black window that appears

Nox

[algypalgy]

Ok Nox, really grateful, I know this is turning into a bit of a saga, but I appreciate your support.

Anyway I've done it now, and yes the Default Gateway is: 192.168.1.1 If it helps it says that the IP Address is:192.168.1.2

Look forward to hearing from you, kind regards, Algypalgy.

[Nox]

ok, thats good - that means (probably) that the router is acting as a dhcp server aswell, and that the networking to the PC is working. Can you get on the internet? I can't remember, but don't think so!. if not, go into ie, tools -> options -> connenctions -> lan settings. On my system, everything is blanked out, and works fine, but usually you need a tick in automatically detect settings.

Once we have that sorted, we'll look at your mail.

Nox

[algypalgy]

Yep, got that Nox, but only got it to work when I saw a series of buttons to click. So I turned on the button that said: never dial a connection, and then pressed apply

So internet is working, so far!! I have tried the Email, but still can't
send - don't know if receiving because there aren't any to receive.

However, I am now trying to send this reply to you via the link in your last reply - I'll amend it if it doesn't work.

Kind regards, Alagypalgy

[algypalgy]

OK, Nox a bit of an update.

Just found out that the last response was sent via the link from your last posting.

I can also receive email (but can't send using Outlook Express). However I can send and receive email through my Hotmail account, but which is, I think, Web based.

Hope this helps a bit more, best regards, Algypalgy.

[Nox]

ok, thats good. Who provides you with your email address? Do you use your hotmail from outlook express?

Nox

[algypalgy]

Good to know we are making progress, much obliged Nox

My ISP is: waitrose.com, and no I only use Hotmail via the internet

Best regards, Algypalgy.

[Nox]

OK, go to outlook express, tool, accounts, mail tab, find your waitrose mail one, properties, servers, whats listed in smtp server section, i think it should be smtpmail.waitrose.com

Nox

[algypalgy]

yep, that's right Nox.

I can also tell you that the Default Gateway is: 80.189.196.68, and the Subnet Mask i: 255.255.255.255. The Dhcp is not enabled.

Hope this helps, Algypalgy

[Nox]

where did you find those settings!!! ok, got a new plan! but first see if 'smtp server requires authentification is checked, if so, uncheck it, and vice versa. but my best plan: go into vista, write down all the settings, and check them on the XP side of things. I assume your ISP is waitrose too?

Nox

[algypalgy]

Your not gonna believe this Nox, but I got it working in XP, in my account.

I can now send and receive emails, and use the internet, but I can't get it to work in Partners account yet, cause I'm to tired!!

Anyway I did it via Outlook Express: Tools - Accounts - Selected the Default Account (LAN) - Properties: then the Connection Tab, then I ticked a box marked "Always connect to this account useing: Local Area Network" Finally ticked "Apply", and it all worked.

Before this I had studied all the settings in Vista, and it was loking at the Email Accounts there that switched me on.

Just need to set it up for my Partner. Then try and solve the problem of inhancing the security, and we will be away.

Very, very grateful for your help so far, just hope you will be around to help with the security question.

Much obliged, take care, Algypalgy.

[Nox]

cool :)

Nox

[algypalgy]

Affraid it did'nt last long Nox, logged on this morning and it just won't work.

I'm hoping its something simple, like I turned the modem of over night!!!

But again thanks for your persistance, guess thats exactly what I'm going to need. Algypalgy.

[algypalgy]

Update: been working on this all day again Nox, but I think I'm finally defeated.

I can get the Linksys modem to work in Vista - no real problem - and I can get it to work in my XP Account and I can do everything here when its setup. I can also get everything to work in my Partners XP Account and do everything.

What I can't do, and Don't think its possible, is get my own and my Partners Account to run at the same time (That's not logged on at the same time), because it appears that you have to setup the LAN everytime you switch accounts.

So I have decided to run the Linksys in Vista, and the Voyager in XP. Its a minor inconvenience I think I can put up with.

Really grateful for all your help. Algypalgy.

[Nox]

where are you changing the LAN settings each time?

Nox

[algypalgy]

I'm not changing the LAN settings Nox.

There are two individuals sharing the computer, each with their own account, with individual email accounts (though we use the same ISP).
The only way I can send and receive mail in either account, is to use Outlook Express Account setup and the email address for each individual account. However, they do not seem to be interchangeable. So if I setup the account with my email address, it sets up the same email address in the other's account, which then means the other cannot send or receive emails.

I realise this sounds long-winded, but thats what happens.

Best regards, Algypalgy.

[Nox]

eeew, erm - the settings should be stored in seperate profile areas.

you could use mozilla thunderbird and let the other person use outlook express - not a perfect workaround, but not bad

Nox

[algypalgy]

Yep, thats what I thought as well Nox, but no matter what I do or try it just comes down to the same thing.

I really think I'll just leave it alone for a few weeks and come back to it later. It just doesn't seem worth the bother at the moment, and I've got so many other things to be getting on with.

Thanks again for all your help. Algypalgy.