Der Gothmann
20-02-2009, 03:46 PM
Not too long ago, I had to borrow a friend's laptop to use the internet, (my new vista 64bit system refused to connect to the net.) Now, he had a spare and so I have had it for a few months until I could afford a notebook for myself. This systm worked wel for me until last night...
After recieving his permission to format the laptop and re-install windows, (it had become unstable and riddled with viruses that I had no idea where were from and the antivirus - avg - could find them but was unable to do anything about it,) I followed the online instructions from the DELL website to perform a clean install and managed to achieve success. After using my Freecom xxs 250gb external hdd to back up the most important and uninfected files beforehand, I replaced them.
All was working well up until the external hdd suddenly dissapeared from My Computer.
I expected that the usb cable had become dislodged and removed and re-inserted it, only to discover that the laptop did not even recognize that it had been plugged in.
I attempted the same thing on my desktop and it too, did not see the external hdd no matter what port i plugged it into.
After this, the laptop began to crash repeatedly and eventually stopped loading the os, (Windows Xp home,) and so I attempted another format and clean installation.
But this time the OS would not install and it told me that it was unable to pre-format the C drive because it may be damaged.
Now, I had bought a Freecom XXS 250Gb external HDD from Novatech in the September of last year only to have it fall apart in late November. After sending it back for repair or replacement, a replacement was not sent to me until January of this year.
Now less than two months old, the brand new replacement XXS HDD has inexplicably died on me again and now the only activity it can manage is a repeated cicking sound when plugged in.
I do not consider this to be a very efficient piece of hardware and have decided that I wish it to be replaced with an external HDD which is more reliable. I am more than willing to part-exchange the item if it canot be repaired for a better one and make up the cost, (providing it isn't a much more expensive model,) as it is clear to me that this model is untrustworthy as a portable HDD and a backup device.
Although I do not hold Novatech responsible for the fault, it was Novatech who sold and replaced the hardware in the first place and so It is to Novatech I must turn for a soloution.
As far as I can surmise, It was the crashing of the external HDD in the first place which destroyed my friend's laptop, and I cannot afford to buy myself a notebook to perform the essential internet tasks that I require for my university work and, obviously, my personal use, and replace my friend's ruined laptop as well.
As my friend already owns a working desktop which has internet access, and does not often require the use of the laptop, I am forced to admit that buying myself a notebook takes the forecourt.
I apreciate that this is a complaint as well as a troubleshooting question, but I feel I must strees the urgency of the situation, and the terrible destruction of academic and personal information caused by this malfunction.
Any help would be maniacally appreciated....
(And might stop me having to rob a bank to pay for all this mess.)
After recieving his permission to format the laptop and re-install windows, (it had become unstable and riddled with viruses that I had no idea where were from and the antivirus - avg - could find them but was unable to do anything about it,) I followed the online instructions from the DELL website to perform a clean install and managed to achieve success. After using my Freecom xxs 250gb external hdd to back up the most important and uninfected files beforehand, I replaced them.
All was working well up until the external hdd suddenly dissapeared from My Computer.
I expected that the usb cable had become dislodged and removed and re-inserted it, only to discover that the laptop did not even recognize that it had been plugged in.
I attempted the same thing on my desktop and it too, did not see the external hdd no matter what port i plugged it into.
After this, the laptop began to crash repeatedly and eventually stopped loading the os, (Windows Xp home,) and so I attempted another format and clean installation.
But this time the OS would not install and it told me that it was unable to pre-format the C drive because it may be damaged.
Now, I had bought a Freecom XXS 250Gb external HDD from Novatech in the September of last year only to have it fall apart in late November. After sending it back for repair or replacement, a replacement was not sent to me until January of this year.
Now less than two months old, the brand new replacement XXS HDD has inexplicably died on me again and now the only activity it can manage is a repeated cicking sound when plugged in.
I do not consider this to be a very efficient piece of hardware and have decided that I wish it to be replaced with an external HDD which is more reliable. I am more than willing to part-exchange the item if it canot be repaired for a better one and make up the cost, (providing it isn't a much more expensive model,) as it is clear to me that this model is untrustworthy as a portable HDD and a backup device.
Although I do not hold Novatech responsible for the fault, it was Novatech who sold and replaced the hardware in the first place and so It is to Novatech I must turn for a soloution.
As far as I can surmise, It was the crashing of the external HDD in the first place which destroyed my friend's laptop, and I cannot afford to buy myself a notebook to perform the essential internet tasks that I require for my university work and, obviously, my personal use, and replace my friend's ruined laptop as well.
As my friend already owns a working desktop which has internet access, and does not often require the use of the laptop, I am forced to admit that buying myself a notebook takes the forecourt.
I apreciate that this is a complaint as well as a troubleshooting question, but I feel I must strees the urgency of the situation, and the terrible destruction of academic and personal information caused by this malfunction.
Any help would be maniacally appreciated....
(And might stop me having to rob a bank to pay for all this mess.)