How does one get a response from Novatech? [Archive]

Nox

22-08-2006, 01:11 PM

Does the 'live support' button ever go green?

Did you not know that every online system looks back at you through your webcam and only 'goes green' when you nip downstairs to pop the kettle on?

I would follow it up with a call to tech support if I were you, or customer services, whicher is relevant - have to admit I didnt get e reply the time i did an online ticket, (was a LONG time ago though) but their messenger thing was pretty fast.

Nox

Coops

22-08-2006, 03:36 PM

You should get a reply from the ticket system and i cannot understand why you have not.

Please could you provide details of your ticket numbers that way we can trace them and see if they were answered and if not why not.

nandrews

22-08-2006, 05:19 PM

Your Email Ticket Reference is : 1058811
Your Email Ticket Reference is : 1059093
Your Email Ticket Reference is : 1059094
Your Email Ticket Reference is : 1059095
Your Email Ticket Reference is : 1059183
Your Email Ticket Reference is : 1059354
Your Email Ticket Reference is : 1059356

I think you could say I have been persistent! You can be sure that I have not had one reply, save for the emails giving me these references. I have no spam blocking that would account for it.

Nigel

asteroid

23-08-2006, 05:47 PM

nandrews, does your ISP have a spam filter that might of destroyed legit emails?

nandrews

23-08-2006, 06:02 PM

Asteroid,

Thanks for the suggestion, but I doubt it.
For one, I am receiving the auto acknowledgements from Novatech.
Also I am getting all order receipts, dispatch notes etc. So it would be odd for this one type of communication to be being blocked.
I have had no other problems with important emails faling to arrive.

Maybe Novateh have a filter which causes emails with the word 'complaint' in to be ignored!

Nigel

Danno

23-08-2006, 09:09 PM

i had a look through the emails this afternoon and the first two were forwarded to a colleague to look into as they were about a new product that no one in tech has used, the last week has been very busy and it seems he never got round to looking into the email and getting in touch with you, i am very sorry that this did not happen. the 3rd and 4th emails were duplicates of the second, this is why they were not replied to.

1059354 was printed out yesterday afternoon and passed to my supervisor so he could ask someone to look into the problem and get back to you. the phones were very very busy today so i assume he did not get round to calling you back. i will have a word with my supervisor tomorrow and make sure he asks someone to call you tomorrow morning. 1059356 was a duplicate of 1059354, this is why this email was not replied to.

i don't know what happened to 1059183, was this one sent to sales?

nandrews

24-08-2006, 08:59 AM

Dano,

As you say the emails were repeats or 'duplicates' but I don't know what else you expected? Maybe you wanted me to reword them to get attention?!
My question was, and is, the same and if the first had be replied to then the 'duplicates', as you call, them would not have been necessary.
I may have sent some emails to other than Tech Support, in desperation to get someone to reply. How many times do you bang your head on a brick wall?
I look forward to receiving the call.
Nigel

Nox

24-08-2006, 09:39 AM

out of curiosity, what was the question? Maybe someone on here knows the answer.

Nox

nandrews

24-08-2006, 09:54 AM

I doubt it, tho' that isn't to suggest the users here aren't knowlegable!

It was regarding muti remote controller and accesing an advertised feature which seems to be missing. But I need Novatech to tell me that.

Thanks anyway

Nigel

Nox

24-08-2006, 11:33 AM

aaaah, multimedia isn't my thing :D

unless its humax related!

Nox

nandrews

26-08-2006, 03:41 PM

Danno,

I received the promised phonecall but the promised follow-up phonecall, with the answers, never came!
So I am no better off.

Nigel

nandrews

30-08-2006, 03:14 PM

All quiet again! One phone call and silence.

Hah!!

Nigel

Coops

30-08-2006, 03:50 PM

What exactly is your problem. Maybe one of us here can help if we know exactly what the problem is you are having.

Best Regards

nandrews

30-08-2006, 04:06 PM

With respect, the problem is as I described more than once in emails to Support and Sales, but I got no answer to them or my chasers.
This thread resulted in one phone call from Novatech, but once I had given them the situation and they promised to phone back with an answer it all went quiet again.
That was over a week ago and I would be happy if that caller returned with the phone call they promised.

It is an issue of an advertised feature not appearing on the product once bought. So it is not really a technical issue that any helpful person here might sort out.

Nigel
P.S. I would use the 'chat facility', but whenever I look the button is red!

Holf

31-08-2006, 10:52 AM

Nigel,

You seem very reluctant to explain the issue you are having on an open forum. Yes, you have already had great trouble getting a response from Novatech and you have already explained it to them and you feel you should be getting your answer there.

But is it not worth a quick copy and paste from one of those emails onto a post here, on the off chance that somebody can help? After all, Novatech R&D people and others often respond on these forums.

If, as you say, it is an advertised feature which you are sure is not there, and you need it, then why not ask for a refund? What more is there to ask?

And, more to the point as far as I am concerned :wink: , explaining the issue may be of help to other users. I came across your post by doing a forum search on 'Remote' precisely because I am considering buying one of these. Any opinions or news of issues that other users have will be useful to me. But if other users don't post the detail then the community as a whole is less rich as a result.

Why not spend a few seconds posting the detail, possibly helping yourself and definitely helping other users who may be considering buying this?

Holf

nandrews

31-08-2006, 11:28 AM

Holf,

I acknowledge your message and agree with you, tho' what I didn't want to do was load this forum with what maybe just a customer gripe. That benefits nobody and possibly not even me.

The problem, sorry if I bore anyone, is that the Sunwave SRC3000b which I received when I ordered the part no. NOV-3000 has advertised facilities which I cannot access.
"Automatically detecting environment brightness" does not seem to work, at least on mine. But also the manual accompanying it does not mention it either!
The Sunwave website shows that the SRC3000 has such a facility.
Also the advertised feature "LED backlight auxiliary illumination" when selected to come on, requires an extra key press.
The first turns on the backlight, then the second turns on the function of that selected key. But with the backlight selected off the first key press turns on the function of that selected key.
Sorry if this is confusing, but it is!

If Novatech have described the item incorrectly or maybe have described a different model then it is more than just a case of a simple refund.

Nigel
P.S. Amazingly I have just found the Support chat red button is green!

Holf

31-08-2006, 12:49 PM

Thanks Nigel,

I see what you mean. It definitely doesn't seem to be doing what it should. Thanks for the info - I guess I'll be looking at an alternative instead.

I hear the Kameleon All-In-One remotes are very good, although they are very expensive.

nandrews

31-08-2006, 01:31 PM

Holf,

Well I am glad this situation has helped someone at least.

I mentioned I found the green button and did get to chat with someone there. He admitted he couldn't get the function to work and also said "mistakes happen im afraid, our specs are made by another company and we do not have time to check all the specs they put up." This is rather a damming admission and suggests I can't trust everything their product spec says and worse still they are not even apologetic. A case of like it or lump it!
Amazingly when I mentioned I would be contacting Trading Standards, my telephone rang about 15 seconds later and it was from them!!!

Nigel

Danno

31-08-2006, 01:36 PM

If Novatech have described the item incorrectly or maybe have described a different model then it is more than just a case of a simple refund.

The description of the product on our website is identical to the description on the manufacturers website.

*8 in 1 IR learning type + pre-programmed remote control.
*High performance MCU capable of upgrading programs.
*512 KB bytes flash memory for learning/ pre-programmed code, making code will be never lost.
*Each device includes 2 pages of different keys, up to 56 keys in total.
*Capable of learning Carrier (frequency: 20KHz - 455KHz ) and pulse codes.
*Capable of deleting a single key, single device or even the whole remote codes.
*Device layout changeable.
*Assigning Macros up to 60 commands, including time delays between two commands.
*During Macro transmission, all commands are shown on LCD screen, easier to be understood by users.
*Automatically detecting environment brightness to light up LED backlight auxiliary illumination.
*With auto power saving functions.
*With motion detector to power up automatically.
*With power indicator & battery low indicator for precaution.
http://www.sun-wave.com/products_1.php? ... 1099471722 (http://www.sun-wave.com/products_1.php?product_id=1099473850&area_id=1099471722)

*8 in 1 IR learning type + pre-programmed remote control

*High performance MCU capable of upgrading programs

*512 KB bytes flash memory for learning/ pre-programmed code, ensuring codes will not be lost

*Each device includes 2 pages of different keys, up to 56 keys in total

*Capable of learning Carrier (frequency: 20KHz - 455KHz ) and pulse codes

*Capable of deleting a single key, single device or even the whole remote codes

*Device layout changeable

*Assigning Macros up to 60 commands, including time delays between two commands

*During Macro transmission, all commands are shown on LCD screen, making it easy to be understood by users

*Automatically detecting environment brightness to light up LED backlight auxiliary illumination

*With auto power saving functions

*With motion detector to power up automatically

*With power indicator & battery low indicator for precaution
http://www.novatech.co.uk/novatech/spec ... l?NOV-3000 (http://www.novatech.co.uk/novatech/specpage.html?NOV-3000)

nandrews

31-08-2006, 01:46 PM

Danno,

Thanks for coming back to this one.

One question, does this then mean that the feature does work on the item I was sent?

Nigel

Danno

31-08-2006, 02:22 PM

from what i can tell on the sun wave website form the product description and the quick tour (see pic below) this function should work.

http://forum.novatech.co.uk/files/nov-3000-light.JPG

This is what the online manual says,

4.2.2 Setting Backlight Sensitivity
Press and hold SETUP for 3 seconds
to enter the confirmation screen.[/*:m:b21ln3h4]
Press each number button (2, 4,
6, 8 ) in any order until they
disappear and start to use the
function.[/*:m:b21ln3h4]
Press UP ARROW and DOWN ARROW to select the icon
BACKLIGHT. And then press [o] to
start the setting.[/*:m:b21ln3h4]
Press LEFT ARROW or RIGHT ARROW to adjust the
light sensor sensitivity.
The frames above indicate the
sensitivity of the SRC-3000b. More
frames will light-up the backlight
more easily.[/*:m:b21ln3h4]
. Press OK to save the settings or
press EXIT to leave the mode
without saving.[/*:m:b21ln3h4]
NOTES:
The more frames you select, the more sensitively the
backlight reacts to the ambient lighting.[/*:m:b21ln3h4]
The light sensor sensitivity ranges from 1to 8.[/*:m:b21ln3h4]
When you touch the LCD, the SRC-3000b activates
the backlight automatically according to the
environment.[/*:m:b21ln3h4]
You can save the power by adjusting the backlight lasting
time and the sensitivity of light sensor.

nandrews

31-08-2006, 03:03 PM

Danno,

Your colleague Rick, answering the online chat line, seems to have tried this function with others and found it not functioning.
The text you print does not match that in the manual that came with mine and does not match how the menu works on my item either!
The Backlight setting on this merely sets how long the backlight illiminates after being triggered until turning itself off. It does not control how sensitive is the light sensor and does not enable the light sensitivity function.

Nigel

Danno

31-08-2006, 03:24 PM

the above steps were copied almost word for word form the online manual.

it may be worht having a quick look through this just in case its a newer manual than the one supplied with the remote.

The more frames you select, the more sensitively the
backlight reacts to the ambient lighting.

http://www.sun-wave.com/file_src/produc ... 041013.pdf (http://www.sun-wave.com/file_src/product/SRC-3000b%20%20Manual%20%20041013.pdf)

nandrews

31-08-2006, 03:33 PM

Danno,

To repeat from my last "and does not match how the menu works on my item either!"
So I don't know what you expect me to find?

Have you spoken with Rick? It seems no point in you pursuing this independantly from each other.

Nigel

Coops

31-08-2006, 03:43 PM

OK

I am not sure about the automatic brightness.

However the double press of the button is by design according to the product manual.

The SRC-3000b is preset automatically
to switch the LCD off after the Power
Down time (90 seconds). Just tap the
touch screen to turn the SRC-3000b
back on again.

So basically the first tap will turn the screen light back on and then all other taps after that should happen on one press until you leave the remote idle again and it goes in to power saving mode. Once its done this it will require one tap to turn back on and then further taps to select options.

nandrews

31-08-2006, 04:08 PM

Coops,

Thanks for the suggestion, but you may be unconciously mixing up the backlight facility and the LCD display (which is illuminated by the backlight). You don't say if you have one of these from Novatech or are going by experience?
The LCD is turned on merely by moving the remote. So any key press will operate the function programmed to that key. But if the backlight is selected on then the key requires two presses to activate the function of the key! It maybe by design, but it is a big nuisance.
I suspect that the advertised backlight sensitivity, if working, would obviate the need for the double press. It would turn on the backlight with the LCD if the light level was low. If the ambient light was bright then the backlight would not turn on and the LCD would respond to the first key press.
So it just highlights that this advertsied function which appears not to be on my item is most significant in the operation of it. Hence the reason I am chasing.

Nigel

Danno

01-09-2006, 12:33 PM

i have just taken one of these remotes out of stock and i was also unable to get the light sensor to work, however one of my colleagues took one home a while ago to have a play with (i only found this out this morning when i questioned purchasing) and he says the ambient light sensor worked fine.

the remote he took and the one i took are from what i can tell exactly the same model, SRC-3000B.

the manuals supplied with the remotes and the one on the website are slightly different. the printed one does not mention the sensor but the online one does. if you have a close look on the remote where the sensor is you can see what looks like a light sensor, this makes me think the problem may a firmware issue.

one of my colleagues in purchasing will be contacting the manufacturer to see what they say. when i here back form him i will let you know. this should be sometime at the start of next week.

nandrews

01-09-2006, 01:18 PM

O.K. thanks, I will hold off until then.

Nigel

nandrews

07-09-2006, 01:31 PM

Danno,

I is a week since you mentioned that you would be contacting Sunwave for their help with your problem.
When I wrote to Sunwave I received a reply within 3 days.
Please update me as to your progress.

Nigel

nandrews

08-09-2006, 07:34 AM

Danno,

Whilst waiting for you to get a reply from the manufacturer I sent a precise question to Sunwave yesterday and got the following reply overnight:-
Dear Sir
We apologized for your inconvenience.
We would like to know did your manual come with the original packing?
If you have to press and hold "AMP+AUX" for 2 seconds to enable the
backlit, the model have no backlight sersor sensitivity.
Regards,
Sunwave

I await your reponse.

Nigel

Danno

08-09-2006, 12:26 PM

i have just been speaking with my colleague in purchasing and he has been told by the manufacturer that the light sensor was removed form the specification of the remote at the last minute.

if you would like to return the remote for refund please let me know and i will generate a returns number.

nandrews

08-09-2006, 12:36 PM

Removed "at the last minute", but not so 'last minute' as to prevent them from reprinting the manual to omit mention of it, nor the packaging which also does not list it?

Nigel

nandrews

18-09-2006, 03:37 PM

Danno,

It's over a week since I questioned your explanation. I would have expected a reply by now.
Have you not had your reply from Sunwave yet? I got a reply much quicker than that!

Nigel

Danc1978

18-09-2006, 04:51 PM

Hi there,

i am sorry but danno has been ill for the past week, so apologies for no reply.

as danno said above though if you are unhappy with your product and this feature is important. please let us know and we will arrange a return for you and as long as the item is complete with packaging we can refund it for you.

again apologies for delay in coming back to you

Regards

Dan Cooper
Novatech Technician

nandrews

18-09-2006, 05:26 PM

Dan Cooper,

"unhappy" is not an appropriate word in this case.
What I am investigating is why your description for this product was incorrect and moreover misleading.
The only suggestions so far from you are that a) your website information is prepared by another company and you do not check it for mistakes, and b) the manufacturer changed the spec "at the last minute", tho' there was time enough for the manual and the packaging to be corrected, but not your description, before you sold to me.

Nigel

Danc1978

19-09-2006, 01:25 PM

Nigel,

as you know we get the information from the manufacturers websites for our website.

there is not alot else i can say apart from if this unit is not fit for what you wanted we can get it back for a full refund. apart from obviously the deepest apologies on behalf of novatech.

Regards

Dan

Aubs

26-09-2006, 01:35 PM

Nigel,

It is obvious that you no longer want the product as the specification of it is not as described on the website.

Novatech have basically said if you want to return it, let them know and they will generate a returns number.

I appreciate that it is the principle of the issue that the item was/is incorrectly described and that it has taken Novatech a long time to resolve this issue, but get over it... phone them up, tell them about this thread and who you've spoken to and get them to come and collect it. Simple as that.

Sorry, I don't mean to be abrupt, but it's as simple as that!

Aubs

Taxation

26-09-2006, 01:51 PM

Ive just read the last page of this and it seems that novatech are trying to help you but you are just throwing it back in their face.
If i were you then i would just return the product and get my money back, simple as.
Now im sorry that your product doesnt match the details on the website, but this is just a simple human error.

I acknowledge your message and agree with you, tho' what I didn't want to do was load this forum with what maybe just a customer gripe. That benefits nobody and possibly not even me.

Well you surely did the opposite of that then.And yes, this doesnt benefit us

Sorry to repeat myself and be blunt but
The product that you have isnt up to what you wanted, just return it and get your money back

djgandy

26-09-2006, 02:20 PM

I don't see how this is Novatech's fault if the manufacturer gives a false description of a product. Unless you seriously expect a retailer to test every functionality of every product.

Novatech have also offered you a refund, if you want it take it. If not then there is nothing you can do but grin and bare the lack of the feature.

Taxation

27-09-2006, 09:47 AM

i found an error on the email that just got sent out

The GTO Sits Just Behind the 7900GTZ in terms of performance at a fraction of a price.
LIMITED OFFER!

gotta get a 7900gtz :wink:

beardyman

08-10-2006, 03:02 PM

I have submitted umpteen requests to Tech Support and Customer Services and received a Ticket reference with each auto reply promising a quick response, but nothing comes. Not in 2 weeks since I first started asking the question.
Maybe they require a personal visit?

Does the 'live support' button ever go green?

Nigel

Sorry to play the martyr, but as Nigel did initially say, he didnt want to post the error itself, as it would 'get away from the issue of getting a response' - which is exactly what happened when he did so.

On the other side of the coin though, from the responses above, and the background work that was done by the techies, it looks like 'some work and some don't' - which is a bummer as I was gonna pop in and get one, but ho hum, these things happen - i am sure they will continue to look into it.

To recap, Nigel, yes you were right, but looks like the product isnt going to do what you want - so may as well get the fellas to give you your dosh back, and start fresh. I can understand you're pissed, but past getting an apology and your money back, they didn't knowingly sell it mis-spec'd, and therefore they are covered under errors & omissions. And they said sorry and probably had big puppy-dog eyes when they said it. awwww.

I think thats all the bases covered.

Big Beere

10-10-2006, 05:42 PM

as if this thread is stil going on...

nigel, just shal up :)

BIG B 8)

asteroid

10-10-2006, 10:54 PM

"unhappy" is not an appropriate word in this case.
What I am investigating is why your description for this product was incorrect and moreover misleading.
The only suggestions so far from you are that a) your website information is prepared by another company and you do not check it for mistakes, and b) the manufacturer changed the spec "at the last minute", tho' there was time enough for the manual and the packaging to be corrected, but not your description, before you sold to me.

its common practice with manufacturer for specs to be vary as raw components may be sourced from more than one supplier, but geez pal, you complaining over one little LED and they have offered to take it back and give you a refund?!??

Aubs

10-10-2006, 11:06 PM

I think this thread is now dead guys...

Mods, should it be closed?

Big Beere

10-10-2006, 11:18 PM

lol .. i agree with asteroid...

if he moans about a little problem such as a tincy LED not working... what would he be like if something major happened:O

Give it a rest..

BIG B 8)

nandrews

11-10-2006, 07:31 AM

How interesting that despite me not adding to this thread for over 6 weeks it has continued with people chipping in with support for Novatech and carping at me!

It seems some don't even know the details of my complaints with Novatech and yet seem prepared to trivialise them in spite!

I started this thread because my repeated emails to many Novatech depts all got no response. Hence the title of the thread, not asking for advice from users about the product but asking how best to get any response from the company. As it happened someone from the company did respond to this thead and so the detail of the problem came into the thread, as I still had no answer to emails.

Yes, the company is responsible for the description they provide for the product on their web site.
The advertised feature that was missing was a major feature which affected the operation of the product and not "tincy LED not working" nor even a tiny LED!
The company (through this thread) merely offered a refund of the value I paid and presumably would have just returned it to stock, since the modified advert now matched he product. Leaving me having expended much time and effort over the sourcing, purchase and return of the item but no loss to the company!

Novatech last suggests that their supplier changed the specification of the product "at the last minute". But as I point out not so 'last minute' that they were able to reprint the packaging and the enclosed manual to omit any mention of the significant feature that Novatech advertised!
My own research suggests this product never included the advertised feature and the supplier never listed it as being included in this item.

So my original question remains with Novatech as it has not been satisfactorily answered and if they wish to close the matter they need either to supply a product with the advertised feature or offer a proper compensation for the time and effort I have been caused due to their mistake.

Nigel D. Andrews
P.S. I apologise to members who feel this thread is not for this forum, but since Novatech fail to respond to my communication using the channels they suggest (Sales, Tech emails and Tech Support Chat Service) whilst seeming to prefer just this, more public, avenue, I will continue to use this.

Taxation

11-10-2006, 11:54 AM

P.S.this is what forums are for,to get help and also to argue anominously because everyone here is a weedy kid in their parents loft/basement :roll:
apart from the novatech people, cos they are at work :wink:

Nox

11-10-2006, 02:47 PM

Ignoring the whole thread, and out of complete curiosity, has the erroneous entry on Novatechs website been fixed yet?

Nox

djgandy

11-10-2006, 02:58 PM

How interesting that despite me not adding to this thread for over 6 weeks it has continued with people chipping in with support for Novatech and carping at me!

What calendar do they use on your planet then?

nandrews

03-11-2006, 08:00 AM

Nox,

Yes the website was changed, quietly, after I had pointed out the missing feature and only after sometime did Novatech then respond to my questions, but only here.
Still, they have only offered to give me back the value I paid for the item, with no proper regard for having deceived me in the first place!

N

Danno

03-11-2006, 09:29 AM

with no proper regard for having deceived me in the first place!

Deception. To intentionally distort the truth in order to mislead others.

In no way did Novatech try to deceive you. There was an error on our website and there was an error on the manufacturers website.

In no way did we intentionally advertise the product wrong and i really don't think the manufacturer would just make up the specification on there site. It was probably down to a small human error, simple as that.

When we contacted the manufacturer to see what they had to say they told us that the feature was originally going to be included in the spec of the remote however at the last minute they had to remove this feature. I guess all that happened is they did not tell there web team that the spec had changed and when the put the description up on there site it was slightly wrong.

nandrews

03-11-2006, 10:05 AM

Danno,

Wrong!
I looked at the manufacturer webpages myself at the time and the spec which contained the facility missing was for the Sunwave SRC 3000, not the 3000b which I was sold by Novatech. That situation still pertains although the 3000b is no longer listed by them.
The packaging and manual did not make any reference to the feature that was missing so the change (if change there was?) was not made "at the last minute".
Novatech is responsible to the customer for the product sold, not the manufacturer or any third party. Novatech had the opportunity to check the product, even by just simply reading the specification on outside of the box. I checked the product and found it lacking and notified Novatech many times through it's nominated channels. I only received a response when I resorted to the more public notice in this forum.
I merely received the offer to refund the value I paid for the product with no regard for what else it had cost me in ordering this item from Novatech.
Perhaps you think "what more did you expect when you gave Novatech your custom?". I am begining to wonder now!

Nigel

Big Beere

04-11-2006, 06:29 PM

whaaa this thread still continues . . .

Taxation

04-11-2006, 07:19 PM

holy thread ongoing batman

nandrews

10-12-2006, 06:04 PM

How curious!
I posted a review of this item with a warning to potential buyers, about 'features' which are not mentioned in the online spec.
But my review is not displayed - just a review from someone who seems to think it was the best thing in the world!
I don't suppose Novatech have censored my review and excluded it, because it was negative?

Nigel

10-12-2006, 07:03 PM

Mate, I found millions of errors on Novatech site, ebuyer site, amd site, foxconn site, msi site and so on... I just report the issue that is wrong and leave it. Its easy to do and more more quicker it is pointed out the easyer we can move on.

If you want this resolved, PHONE THEM UP AND THEN GET A REPLY OR A REPLACMENT!!!!! ETC...

nandrews

10-12-2006, 07:23 PM

GN,

Thanks for that response (tho' I don't think we are mates)
You are obviously 'eagle eyed', if you have spotted so many problems!

Indeed 'reporting it' is just what I was trying to do. Novatech encourage customers to post reviews of their products and I did just that. But maybe they only want the 10/10 reviews, since mine was was 3/10 and not included. It is a shame as it included the warning of an unhelpful 'feature' in the product, which potential customer might wish to be aware of. I cannot repost since their system has recorded my first submission and won't let me!

If you looked to the beginning of this thread you will have seen that my attempts to contact the company thru' the direct avenues they provide all came to nought. Hence the reason for this thread.

Nigel

10-12-2006, 07:59 PM

Well, I dont mind if people say a product is rubish. It would make my mind up quicker if to buy it or not.

beardyman

11-12-2006, 02:07 PM

lollipop...lollipop.......ohhhhh lolli-lollipop...........

is this still ongoing? has it been sent back for a refund or anything yet?

let me know when its going to be closed, i will stand in my garden playing some dramatic music and maybe follow it up with a moment of silence.....or something.

nandrews

11-12-2006, 02:33 PM

Well it is 'open' so long as I am waiting for a satisfactory reply from the Company. Remembering that I am having to use the product despite the missing facility (which is not insignificant).

Nigel

beardyman

11-12-2006, 09:33 PM

Well it is 'open' so long as I am waiting for a satisfactory reply from the Company. Remembering that I am having to use the product despite the missing facility (which is not insignificant).

Nigel

ok. i mean this sincerely......do you really HAVE to use a remote control......i mean....its not like a life support system....

Surely if they are unable to supply you with the advertised product (ie the spec that you wanted - regardless of why the feature isn't there) - then the best bet is to return it, and get your money back, effectively cancelling the contract.

It is getting to the point of becoming unreasonable, as you have been given means of redress through a refund offer. Soon regardless of what features it does or does not have, you will surely have had it long enough to legally have accepted the product regardless of being dis-satisfied purely for well.....what? If you want a satisfactory response, then you need to clearly state what it is you want. If it is the advertised product, well its really just tough, as you have been made aware of the advertising flaw and the fact that the feature was removed from the product. They've said sorry, they offered you your money. TO a reasonable person, that would be reasonable redress - also known legally as a test of fairness.

It seems such a small item to be causing this much hassle.

Feel free to post a response, whether trying to pick this apart with a fine tooth comb or not. I am really unlikely to read it further, as most people by now will be thinking 'wow, this guy will never be happy no matter what they do'.

But to me, if every time you change tv station you are stressing out over a missed feature on your remote......doesn't seem worth it.

Get a hobby. My apologies if that sounds a tad harsh, but I am out of ideas for you, and just annoyed at myself for reading through this twice today. Thats valuable minutes of my life wasted.

nandrews

11-12-2006, 10:01 PM

beardyman,

Thanks for your support!

Am I really the one making a big issue of this? I used this avenue to contact the Company, since their own nominated avenues (online forms to Tech Support, Sales and Customer Services) got me no response at all. I did eventually get a response from the company here, tho' unreasonable IMHO, so I responded and that is all I have done since, plus responding to those of the forum who disagree with my complaint. If this thread doesn't interest you then feel free to ignore it.
But if it does worry you that a company incorrectly describes a product they have sold, then seeks to merely exchange the value for the product, then lets see what happens.
Once I am certain the Company has offered all redress that it will. Then I will take it to the next level.

Thanks for your interest so far.

Nigel

beardyman

11-12-2006, 10:22 PM

oh ****, i did read it after all. :shock:

Well....to be honest, it really all boils down to perspective and opinions really. Mine is simply if its not what i want, i'll take my money and get what i want somewhere that has it. sometimes its novatech, sometimes its not, sometimes its argos....if i am feeling a little fruity maybe currys. my point is literally that there are so many options, that holding on to this one seems to be more about pride than about a remote control.

other than that perhaps this post should literally be limited to novatech staff and yourself, but since this is going back to August......really.....seems to just be totally OTT now.

My advice would be don't paint yourself into a corner. Being stubborn is not being reasonable, and the longer this goes on the less likely trading standards are likely to be interested - which may be past that point.

Scalectrix can be fun. The new Nintendo Wii looks good. A spot of running. Origami?