Q321 Sky+ fix and lipsync fix?

[astro-k]

What's the latest on this? There's a very long thread on another forum, but surely it would be posted first on here. Any news Novatech? Also, what's the latest on the lipsync?

[astro-k]

Any news?

[astro-k]

I posted this enquiry a week ago. Any chance of some support on this please!

[astro-k]

Don't Novatech care about their customers? This was posted 2 weeks ago!!!

[anthonygriff]

The AVforums thread, which I assume you mean, seems to be the only place you can get information from regarding these matters. I also don't understand why nobody at Novatech seems to bother about informing their customers, either by email, letter or this forum.

The sky+ fix is now available but you have to send your telly back to Novatech and they do a 'swap out' i.e. they give you a new fixed telly for your old one. This is a quote from KP(Novatech purchasing manager)

"Sorry for taking so long to get back to you all but there has been a lot of behind the scenes work to get this resolved and a procedure in place.

Ok Guys and Girls the SKY HD issue is now fixed. Hyundai was hoping to be able to address this with a firmware update but due to the complexity of the system this has not been possible. This is what will need to be done.

1) You will need to send an e-mail to hyundai.rma@novatech.co.uk with your serial number as the title/subject heading. (It does not matter if you did not buy it from us as Hyundai have asked us to action the warranty)

2) We will then send you a mail with a link to a web page where you can put in your details for collection. No financial information is required, just Name, Address, Post Code and Email Address.

3) We will then arrange for your unit to be collected at a day that suits you - this is providing you have the box. If not we will have to first send you a box. Once we have your unit back it will check out and then it will be replaced, the replacement will be sent out to you in a few days. The whole process should take around 5 days.

Hope this helps

Kp"


The lipsync problem has still not been sorted.

[simonf7]

Don't Novatech care about their customers? This was posted 2 weeks ago!!!

I know what you mean, I've got queries in the PC thread that haven't been answered - and neither have any emails.

Have tried ringing but the one time I spent less than 10 minutes on hold the sales person didn't know and no one got back to me :(

Si :(

[The Byr]

Hi All,

KPKPKP here, or at least that is my login on the AV Forums, first of all sorry for not posting on here as it is our own forum but there were some threads on here that we lost and the link I set at the top for updates has disappeared with the thread.

The reason I have been updating the thread on the AVForums is simply because more Novatech customers use that thread than the one on here, so strange as it may seem it is the best place to view the information. The other plus point with the AV Forum thread is there are so many users on there that the level of support and expertise on there is the biggest I have seen on any thread, there are not only Hyundai staff posting on there but also the engineers from the Hyundai warranty company, myself (Novatech's Purchasing & Product Manager) and lots of people from the AV Industry itself.

Just to give an update on the lip-sync issue.

We & Hyundai are still looking into this, the main issue is it is not constant for everyone and trying to drill down to find out why it happens takes a very large amount of research - which takes time, plus once we discover something new we then have to pass it on the engineers at Hyundai in Taiwan - this also takes time.

I would like to point you all to a statement on the BBCs website which is worth reading. - http://www.bbc.co.uk/reception/digital_ ... ml#picsync (http://www.bbc.co.uk/reception/digital_tv/freeview_troubleshooting6.shtml#picsync)

What they are getting at is that all digital TV signals are sent out with a thing called pre-delay - this where the sound is sent slightly behind the video as it takes longer for a TV to process video than sound. By the time the video processing is finished the sound should arrive giving a perfect match. The issue seams to be that somewhere along the line the synchronisation is dropping out. Now this is obviously that big a problem for the BBC they have put a statement on their website about it. We are going one step further by working with both the BBC and Hyundai with the ideal outcome being a user defined pre-delay that can be adjusted to suit signal strength and indeed length of aerial cable and quality of aerial cable can affect it.

Please look on AV Forums for further updates at . . .

http://www.avforums.com/forums/showthre ... 4&page=253 (http://www.avforums.com/forums/showthread.php?t=293464&page=253)

As this as I said is the collective point of information from all parties and has a wealth of AV knowledge from its user base.

The Byr (KpKpKp)