I’ve been passed your details from my colleague @Sebastion_Steel. I’m sorry to hear that your brothers order has been delayed due to the constraint on the Corsair power supplies.
I understand he had been in contact with my colleague Josh, who he placed the order with initially, who advised regarding the delays on these power supplies, and alternative power supplies were suggested. It was discussed and he wanted to maintain the original specification, which unfortunately caused the delay in getting this PC built and tested.
The showroom and telesales team supervisor, Michael, had also been made aware of the situation and had discussed with your brother how we could best get the situation resolved, and the power supply has since been delivered to us from a different supplier and the PC is already in the middle of being built by our production team.
Our standard build and test time is currently between 5 – 10 working days for a fully customised PC to be built and tested by our production team, unfortunately in this instance we were made aware that this time frame would not be maintained and we notified your brother as soon as possible.
I can confirm that the PC build is currently underway with our production team and I have asked both Josh and Michael to keep your brother updated with any progress.
I hope that this experience has not dissuaded you, or your brother, from shopping with us in future.
If you wish to discuss this further please don’t hesitate to contact us on 02392 322500.