Please remember that this forum is not actively monitored by members of Novatech staff , it is all done in their own time and of their own freewill.
If you are having issues with the redemption of a Promotion Code THE quickest way to get this resolved would be to call and talk to our customer services team who are available on the phone Mon - Fri 09:00-17:00.they would be the best point of contact to get this resolved as quickly as possible with the least hassle.
please ensure that you have your order number with you to enable us to deal with your enquiry as quickly and efficiently as possible.
if the issue is with the vendors website not working correctly then this would be something out of our control but if you can let us know your details we can see what we can do to resolve the issue
if you have any other issue please let me know and I will attempt to assist you