Need help with this? We'll be happy to guide you through.
Call us on 02392 322 500, and choose the option for Tech Support. Alternatively, you can use Live Chat.
It is a good idea to read through the entire guide before starting the process.
There are many reasons why you may be reinstalling your Novatech system today. From corruption, errors and slowness; to simply wanting a fresh start. You cannot do any damage to your system when following these instructions. Now is the time that all of your hard work backing up your files every week will be worth it! If you have any problems or queries, please contact us. We are here to help every step of the way on the phone and on livechat. That said, however, the process is simple and requires only a few steps from yourself, but there is some background information that you need to be aware of first – please read on...
YOU MUST READ AND ACCEPT THE FOLLOWING BEFORE REINSTALLING WINDOWS
Recovering your machine with these instructions will delete all data from your primary hard disk (C:). This means Documents, Pictures, Music, Programs, Emails, Videos, Downloads, Settings & Drivers - everything stored on C:! Please back up any data you may wish to keep to external media, and make sure you have the discs for any programs or hardware that you wish to reinstall. Please be advised that Novatech are not responsible for your data; and we will not be held liable for any data lost as part of this process. If you have any further questions regarding backing up your data, please contact us at Tech Support before progressing with the installation. We'll be more than happy to assist you. The telephone number for Tech Support is found at the top of this document.
You may need to reinstall your drivers for the unit once you have booted to Windows. Your machine would be provided with a drivers disc in the original packaging. You should run this once the reinstallation is complete to ensure that all parts of your system function correctly, for example sound, graphics and internet connectivity (WiFi or Ethernet). If you have lost your drivers disc please do not hesitate to contact us at Tech Support using the details above and we will be able to provide a driver download link and/or replacement drivers disc for your unit.
Ok, so you accept everything in the box above.
You may or may not have noticed that your pre-installed machine didn't come with a Windows disc or licence key. This is because Microsoft's license restrictions do not allow us to provide Windows discs or licence keys with pre-installed Windows 8 machines. However, when you first turned on your computer, there would have been an icon on your desktop that was named "Create your recovery media". Recovery media is a manufacturer branded Windows disc. You can use this to recover your system in the event of a virus infection, software crash or hard drive fault. This icon appears only until the program is run; and it can only be run once. You will need to use a specific type of blank disc for the recovery media creation – a blank DVD+R DUAL LAYER 8.5GB disc. You should create this recovery disc, and keep it in a safe place. The recovery disc contains the correct version of Windows for your system, all appropriate drivers, and any other pre-installed software.
You may have also noticed that you don't have a physical product key for Windows. This is because with the new Microsoft operating systems, the product key is embedded in the motherboard firmware - this is referred to as a Digital Product Key or DPK. Windows will automatically read and recognise this product key during Windows installation.
Now choose the recovery method which you prefer below. There are two methods, Method A, which uses the recovery disc - and Method B, which doesn't use a recovery disc. Method B cannot be used if you have a faulty hard disk drive in the machine. See the FAQ at the bottom for more information.
If you have successfully created the recovery disc; follow the instructions from here for the disc based recovery to recover your system using the recovery media.
- Place your recovery media disc into your optical disc drive
- Restart your computer
- When the message “Press any key to boot from CD/DVD...” appears, press any key.
- Wait for the progress bars, then, when prompted, select "United Kingdom Extended" as keyboard layout, press OK.
- When prompted, enter your Windows user name and password for the Administrator account (the main account on your system, probably yours). Press ok.
- From the list that appears, select "Reinstall Windows". This process will wipe your hard drive, removing ALL data, and put your machine back to factory defaults.
- This is the waiting stage; this may take up to 40 minutes to reinstall the Windows components. Now is the perfect time to enjoy a cup of tea or coffee. Please be careful with your hot drink!
- Follow the very simple steps to enter date, time, location and users for your Windows 8 system. Please make sure all the information is correct as some of it cannot be easily changed later.
- Please now run the drivers disc that was provided with your PC to ensure your drivers are installed correctly. You could also manually check this by going to Device Manager and seeing if any devices are listed with yellow question marks or warning/exclamation triangles, if they are, those drivers need to be reinstalled. NB: You can get to Device Manager quickly by pressing the Windows flag key + R together and then typing "devmgmt.msc" without quotes and press OK.
- Completed re-installation of Windows. Your system has now been recovered.
However if you don't have the disc, or didn't create it; instead follow the instructions from here on using the Windows reset function, which is really simple to use.
Note: You must still be able to get to the Windows 8.1/10 desktop to use this recovery method.
To recover your system using on-board recovery partition (without recovery disc). There is also an on-board recovery partition on your hard drive, which can be accessed by following the instructions below.
- Open the PC Settings panel
- Click Recovery in the left column
- Under “Remove everything and reinstall Windows”, click Get Started. Then follow the on-screen instructions to reinstall the operating system. This process will wipe your hard drive, removing ALL data, and put your machine back to factory defaults.
Congratulations, you’ve completed the Windows reinstall.
If you have encountered any problems, please contact us using the details at the top of this page.