C15B laptop WIn 10 wireless adapter not seen

Hi I have just changed the operating system on an ex works C15B laptop model NNB-BX4446 from windows server 2012 to Windonws 10, the wireless network adapter is not recognised in device manager. I have dowloaded the win 10 driver package and installed but it is still not seen in device manager.

Any ideas please as I have 2 of these with same issue.

Hi Dwyn

If you haven’t resolved this issue yet please call our team on 02392 322 500 and speak to our support team.

The team can check warranty status and if your unit is under the warranty, we can arrange repair if necessary following diagnostics steps with a technician over the phone.

The team can also of course provide lifetime support to the original purchaser, even if the unit is out of warranty, and assist with diagnosing the issue or suggesting out of warranty repair.

If you are close to our store in Portsmouth you could alternatively bring it into us to be looked at.

Thank you