Dealing with Scams and what to do next

If a colleague has directed you here then the first thing to remember is that it is okay. You are not the only one this has ever happened to, and there are steps to take to make your digital life as secure as possible again and get you back in control.

Unfortunately, more and more cybercrime takes place and it becomes increasingly difficult to stay as safe as possible online. If you have suffered from a scam, or believe you have, then the steps below are the best starting points and ways to get things as secure as possible for you.

Points of Contact:

There are numerous points of contact that can offer advice and information for the situation that you are currently in and two of them are below through the Police Action Fraud website, along with the popular consumers website Which?


Important Information:

Please know that while you may be able to run Virus Scans and Malware Scans upon your machine, it will always be best to have your machine Professionally Backed up, Wiped and Reinstallation to start from fresh. This ensures that no Viruses or Malware is left on your machine going forward.

A Wipe and Reinstallation is something that we are able to perform for you at our Service Centre for a price of £49.99 if required.

Should you wish to run Virus scans and AntiMalware scans upon your machine, two of the popular tools for cleaning your machine from Viruses and Malware are Malwarebytes and Superantispyware, both of which are two great free choices. We also have a handy guide available.


Contacting your Bank:

The best steps moving forward are to Contact your Bank and make them aware of the situation. Whether you believe your details were compromised or not. A lot of us perform online banking through our computers and so it is best to make sure that is safe and secure.

Resetting your Passwords:

Next, you will need to reset all of your passwords. It is best to do this on a PC, or a Mobile Device, that was not been compromised. That way you will know that any passwords set are not linked to the problematic device.

These websites would include Email passwords Such as Outlook and Gmail. As well as Social media accounts such as Facebook or Instagram.

Backing up your Data:

Finally, it would be good to back up all of your data as best as you can to a USB Memory stick, or an external hard drive. This includes Pictures, Documents and music. Once you have them all backed up you do not have to worry too much about the machine suffering any type of failure as all of the important information is safe. More information on backing up your device please refer to our following thread on our Forum.