How to locate your Minidump files

If your system has been exhibiting Blue Screens of Death, it would help us analyse your issue further if you were to send us an email with a copy of the dump files automatically generated when Windows experiences the blue screen

Instructions on how to locate them can be found below.

The primary way of locating and sending us the mindump files is by simply sending us the contents of C:\Windows\minidump (the .dmp files)

We can then advise correctly further from there after we have analysed these files.

If that folder shows as empty, please press the Windows Key and the R key together on the keyboard, and then type systempropertiesadvanced and press OK.

Then click the settings button within the Start-up and Recovery section. Then ensure that the bottom section “System Failure” matches the image as shown below.

Now if/when Windows experiences a crash, it will create these dump files in the C:\Windows\Minidump directory for analysis.