i contacted the email support today (live chat says online, then after i click the link turns to offline and asks me to leave a message) to get an updated bios so i can move it to windows 10.
after giving them the serial number, they linked me to a driver package for windows 7, and a zip file containing the bios file. which leads to a 404 error.
i replied straight after saying that the file link was broken, but have not heard anything for the last 5 hours.
i would also like to confirm the specs linked to the serial number so i can confirm that it has the right system in mind, since the serial number is somewhat worn and MAY be incorrect.
it appears that the model is listed on the sticker as:
and the serial is:
i hope someone can help me, since im sorting this for someone else, and id hate to have to tell them i was stopped in my tracks by an inability to get the correct bios or drivers.