I have a problem with windows 10 not recognising a usb external hard drive. I plug it and nothing happens (as if it hasn’t been plugged in). When I check in device manager under usb attached scsi (uas) mass storage device. I get the comment ‘Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)’
It’s a usb 3 toshiba 2.5" hard drive. I also tried a usb memory stick too - a sandisk cruser - and that didn’t appear either.
The other day what cured it was a shut down, battery and power pull and holding in the power switch for 40 secs. On power back up it worked again but I just did the reset procedure again today and it didn’t work
I can’t do all that every time I plug it in!
Is there a more permanent cure?
I using a Novatech Elite with windows 10.
model code: NNB-B97
part code: NNB-X07073